Senior Cleaning Account Manager — Devon & Cornwall Lead

Churchill Group; Devon and Torbay; On-site; GBP 35,000 - 39,000; Full time

Benefits offered by this job

Employee Ownership

Maternity and paternity leave support

GP access 24/7

Two volunteering days per year

Exclusive perks and discounts

Ongoing training and leadership dev

Wellbeing & Inclusion initiatives

Recognition and rewards

Job summary

Churchill Group is seeking a collaborative Cleaning Senior Account Manager to oversee a team of six Account Managers and their portfolio of cleaning contracts across Devon and Cornwall.

You will lead and support the team, mentoring and helping them deliver excellent service while maximising contract performance, combining site visits with strategic planning to ensure consistency, innovation, and client satisfaction.

Qualifications

• Proven leadership experience at senior management or director level within FM or related sector
• Experience managing large portfolios with demonstrated financial growth
• Background in acquisitions and integrations, with focus on operational alignment
• Strong people leadership skills, with coaching and developing high-performing teams
• Ability to drive strategic and operational improvements
• Excellent stakeholder engagement and communication skills
• Commercial awareness and a data-informed approach to decision-making
• A practical, solutions-focused mindset with long-term vision

Responsibilities

• Lead strategic reviews with senior stakeholders through regular meetings
• Monitor KPIs and quality metrics across contracts, identifying trends and opportunities
• Conduct site visits to ensure compliance and service excellence
• Oversee financial performance and identify opportunities to improve margins
• Collaborate with operational leaders to respond to client feedback and drive improvements
• Implement scalable processes to support sustainable growth

Skills

Leadership

Stakeholder engagement

People leadership

Strategic thinking

Financial performance

Coaching

Job description

Churchill Group is seeking a collaborative Cleaning Senior Account Manager to oversee a team of six Account Managers and their portfolio of cleaning contracts across Devon and Cornwall.

You will lead and support the team, mentoring and helping them deliver excellent service while maximising contract performance, combining site visits with strategic planning to ensure consistency, innovation, and client satisfaction.