Cleaning Account Manager: Client Leadership

Churchill Group; Bedford; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Employee Ownership

33 days holiday

Sick pay

Maternity/Paternity leave

Life assurance

GP access

Mental health support

Volunteer days

Discounts & perks

Training & development

Wellbeing program

Recognition & rewards

Job summary

Churchill Group in Bedfordshire is seeking an experienced Cleaning Account Manager to oversee a portfolio of contracts in and around Bedford and Northampton. You will lead a large team of cleaning operatives and supervisors to deliver high service standards across sites.

In this role you will build strong client relationships, manage service quality, coach teams, and conduct regular reports to support the Operations Manager.

Qualifications

• Proven leadership and motivational skills, with the ability to plan ahead, manage pressure, and influence at all levels.
• Experience in financial forecasting, budgeting, and performance analysis.
• A solid understanding of Health & Safety systems within the cleaning industry.
• Previous experience managing commercial cleaning contracts.

Responsibilities

• Build and maintain strong client relationships, ensuring consistently high satisfaction levels.
• Oversee and uphold the quality of service delivery across all sites.
• Recruit, manage, and coach cleaning teams, fostering a motivated and high-performing workforce.
• Conduct regular reports, audits, and project reviews to support the Operations Manager and meet contractual requirements.
• Lead contract and specification review meetings with clients to ensure ongoing alignment.
• Ensure full compliance with Health & Safety procedures and legislation.
• Identify opportunities for continuous improvement, cost efficiencies, and account growth.

Skills

Leadership

Financial forecasting

Health & Safety systems

Contract management

Job description

Churchill Group in Bedfordshire is seeking an experienced Cleaning Account Manager to oversee a portfolio of contracts in and around Bedford and Northampton. You will lead a large team of cleaning operatives and supervisors to deliver high service standards across sites.

In this role you will build strong client relationships, manage service quality, coach teams, and conduct regular reports to support the Operations Manager.