Senior Claims Manager - Motor

Aviva; London; On-site; GBP 80,000; Full time

Job summary

A leading company is seeking a Senior Claims Manager for their Motor division. This role involves managing a team and driving performance in handling complex motor injury claims. The ideal candidate will possess strong leadership skills and a deep understanding of the insurance market. The position offers a competitive salary and various benefits aimed at supporting employee wellbeing and development.

Benefits

Bonus opportunity – 12% of annual salary

Generous pension scheme – up to 14% contribution

29 days holiday plus bank holidays

Up to 40% discount on Aviva products

Up to £1,200 of free Aviva shares annually

Flexible benefits including cycle to work

3 paid volunteering days annually

Wellbeing support tools

Qualifications

• Strong leadership experience in managing technical claims teams.
• Deep knowledge of UK motor injury claims and the wider insurance market.

Responsibilities

• Manage a team of around 15 technical claims professionals.
• Drive performance, manage indemnity spend, and ensure excellent customer outcomes.
• Influence strategy and improve motor end-to-end systems.

Skills

Leadership

Communication

Negotiation

Stakeholder Management

Strategic Thinking

Education

ACII

Job description

Senior Claims Manager – Motor

Salary circa £80,000 (depending on location, skills, experience, and qualifications)

Are you someone who thrives on leading high-performing teams and shaping the future of motor injury claims?

This role is perfect for an experienced claims professional ready to take the next step in their leadership journey. If you have a deep understanding of motor injury claims, a passion for improving systems, and a desire to make a real impact, we’d love to hear from you. You’ll be joining a team that values collaboration, innovation, and putting the customer first.

If it sounds like someone you know, we would love to hear from you!

A bit about the job:

You’ll manage a team of around 15 technical claims professionals handling high value and complex motor injury claims. Your role will be to drive performance, manage indemnity spend, and ensure excellent customer outcomes. You’ll work closely with colleagues across underwriting, actuarial, and legal to influence strategy and improve our personal and commercial motor end-to-end systems. This is a key leadership role within our Major & Complex Claims (MCC) team, where you’ll help shape the future of motor claims at Aviva.

Skills and experience we’re looking for:

• Strong leadership experience in managing technical claims teams.
• Deep knowledge of UK motor injury claims and the wider insurance market.
• Excellent communication, negotiation, and stakeholder management skills.
• A relevant professional qualification (e.g., ACII) or equivalent experience.
• A strategic thinker with a track record of driving innovation and system improvements.

What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. We invest in our people and offer:

• Starting salary circa £80,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 12% of annual salary (performance-based)
• Generous pension scheme – Aviva will contribute up to 14%
• 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
• Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan
• Supportive policies including parental and carer’s leave
• Flexible benefits, including sustainability options such as cycle to work
• 3 paid volunteering days annually
• Wellbeing support and tools to help you thrive

Learn more and see your potential total reward using our salary calculator.

Aviva is for everyone:

We’re inclusive and welcome applications from all backgrounds and experiences. Even if you don’t tick every box, we encourage you to apply. We support flexible working arrangements, including part-time and job shares.

We adapt locations, hours, and working patterns to suit our customers, business, and colleagues. Most of our team members work around 50% of their time in the office, balancing flexibility with collaboration.

To learn more about working at Aviva, please visit our website.

We guarantee an interview to every disabled applicant who meets the minimum criteria. If you have a disclosed disability, please email us after applying to ensure your interview is scheduled.

Submit your application online. For alternative application methods, contact us at [e-mail].