Claims Manager

Lancashire Group; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading insurance company is seeking an experienced Claims Manager to oversee Bermuda claims operations. The role involves ensuring effective claims management, maintaining regulatory compliance, and fostering a collaborative team environment. Ideal candidates will have significant experience in reinsurance and strong analytical skills.

Qualifications

• At least 5 years’ experience in a similar position within the reinsurance industry.
• Strong understanding of insurance / reinsurance principles and markets.

Responsibilities

• Support the Group Head of Claims in delivering the Group claim strategy.
• Ensure a high-quality claims service with prompt and fair customer service.
• Develop and maintain relations with internal stakeholders.

Skills

Communication

Analytical Skills

Attention to Detail

Teamwork

Education

University degree

ACII

AIC

CPCU

Job description

Claims Manager

Application Deadline: 28 May 2025

Department: Claims

Employment Type: Permanent - Full Time

Location: Bermuda

Description

Lancashire Insurance Company Limited (LICL), a member of the Lancashire Insurance Group, is seeking an experienced Claims professional to join our team.

The successful candidate will be responsible for the operational and technical control of all Bermuda claims activity and will lead an efficient, effective, and driven team to deliver key business objectives in line with regulatory standards, legislation, and legal frameworks.

The candidate will oversee the efficacy of reserving practices across Property, Specialty, and Casualty Reinsurance claims and ensure operational functionality across these classes. Additional responsibilities include fostering a collaborative approach to managing Property Reinsurance claims across Bermuda and Lloyds platforms, while adhering to Group Operating guidelines.

Key Responsibilities

• Support the Group Head of Claims in executing the Group claim strategy.
• Ensure the Bermuda claim function is well-resourced with skilled practitioners and a strong claims culture.
• Provide high-quality claims service with prompt and fair customer handling.
• Integrate claims management into business planning processes.
• Maintain a consistent approach to claims across Property, Specialty, and Casualty reinsurance.
• Ensure adequate reserves for Bermuda claim activities.
• Manage claims actively throughout their lifecycle for efficiency and effectiveness.
• Stay informed about relevant regulatory environments.
• Protect company interests in disputed and litigated claims.
• Develop relationships with internal stakeholders such as underwriting, actuarial, finance, risk, and audit teams.
• Enhance the profile of the LICL claims team internally and externally.
• Oversee internal and external peer reviews and audits.
• Respond to catastrophes as needed.
• Maintain procedural documentation for claims handling approaches.
• Seek efficiencies and implement process improvements.
• Identify skill gaps and develop tailored training plans for the team.
• Build the claims team’s profile within the Bermudian claims community.
• Produce regular MI claims reports and analytics.

Skills, Knowledge, and Expertise

• Minimum 5 years’ experience in a similar reinsurance role.
• University degree and/or professional insurance qualifications (ACII, AIC, CPCU) preferred.
• Strong understanding of insurance and reinsurance principles and markets.
• Experience handling Casualty claims is preferred.
• Excellent numeracy and analytical skills.
• High attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Ability to work under pressure independently and collaboratively.

The Lancashire Way

At Lancashire, our culture distinguishes us. Our behaviors and daily approach create a positive environment for our people, partners, and stakeholders. Honesty and integrity are fundamental, and The Lancashire Way embodies our character and spirit.

Straight-talking: We encourage open sharing of ideas, valuing every voice.

Collaborative: We work together towards common goals, sharing knowledge and supporting each other.

Hard-working: We are proactive and committed to our success.

Responsible: We aim for consistent, tangible results.

Positive: We engage professionally and passionately as proud Lancashire ambassadors.