Senior Claims Handler Third Party and Credit Hire

TN United Kingdom; Bolton; On-site; GBP 29,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Senior Claims Handler, where you'll leverage your expertise in Motor Claims to provide exceptional service and support to policyholders. This full-time role offers a chance to grow your career while mentoring junior staff and managing a dynamic workload. Enjoy generous benefits including increased holiday allowance, performance bonuses, and support for industry qualifications. If you're passionate about claims management and customer service, this is the perfect opportunity for you.

Benefits

Generous holiday allowance

Birthday off

Contributory pension scheme

Discounted sports activities

Support for industry qualifications

Free on-site parking

Casual dress code

Cycle to work scheme

Performance bonuses

Qualifications

• Experience in handling vehicle and credit hire claims.
• Proven mentoring and managerial skills in a claims environment.

Responsibilities

• Serve as the point of contact for queries and complaints.
• Coach and mentor staff while managing departmental workload.

Skills

Motor Claims Handling

Customer Service

Complaint Management

Fraud Identification

Education

GCSEs (Grade C or above)

Dip CII (or working towards)

Tools

Claims Management Systems

Job description

Senior Claims Handler - Third Party and Credit Hire

Client: MERJE

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

3fe36ad97b1a

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Senior Claims Handler - Third Party and Credit Hire

Salary: Up to £35,000 depending on experience/qualifications

We are seeking a highly competent Motor Claims professional to join our busy office on a full-time, permanent basis. This role is ideal for someone with senior-level experience in all aspects of Motor Claims, looking to advance their career with a forward-thinking company that supports professional growth and rewards achievement.

Responsibilities include:

• Serving as the point of contact for carrier, cover holder, or broker queries and complaints, ensuring appropriate action.
• Managing complaints confidently with minimal supervision.
• Providing outstanding customer service to make the claims process stress-free for policyholders.
• Coaching and mentoring staff, providing training and support to junior team members.
• Monitoring departmental workload, prioritizing tasks, and preventing backlogs.
• Conducting team audits, providing feedback, and promoting staff development.
• Assisting with recruitment and working with HR to ensure timely staffing.
• Applying performance management solutions fairly and professionally, conducting appraisals.
• Representing the company professionally.

Requirements:

• Experience handling vehicle and credit hire claims, including pre-litigation and Delegated Authority matters.
• Expert knowledge of credit hire claims, including negotiations, training, and liaison with claims trainers.
• Ability to identify indemnity issues and fraud, liaising with the Fraud Controller.
• Experience managing complaints and familiarity with FOS guidelines.
• Willingness to manage handlers' portfolios and assist with claims processing.
• Dip CII (or working towards) is advantageous.
• Proven mentoring and managerial skills.
• Strong customer service and computer skills.
• Minimum 5 GCSEs at Grade C or above, including English and Maths.

Benefits include:

• Generous holiday allowance increasing with service.
• Birthday off and half-day for seasonal shopping.
• Contributory pension scheme.
• Discounted sports and social activities.
• Support for industry qualifications.
• Free on-site parking.
• Casual dress code and free branded clothing.
• Cycle to work scheme.
• Performance bonuses for exceeding expectations.

Additional notes:

If you are not a passport holder of the country where the vacancy is located, a work permit may be required. Please check our blog for more information. Do not include bank or payment details when applying. Applications should be submitted via the 'Apply now' button. Created on 26/04/2025 by TN United Kingdom.