Complaints Handler - Insurance

IDEX Consulting Ltd; Manchester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Compliance Assistant to join their dynamic team in Manchester. This role offers a fantastic opportunity to gain broad compliance experience within the insurance sector. You will support the compliance team by managing complaints, ensuring adherence to FCA regulations, and engaging with stakeholders. If you have a keen eye for detail and a passion for compliance, this position is perfect for you. Join a customer-focused organization that values your contributions and offers a collaborative work environment, with the flexibility of a hybrid work model.

Qualifications

• Experience in compliance or complaints role within financial services.
• Knowledge of FCA regulations is highly desirable.

Responsibilities

• Assist in handling and monitoring customer complaints for compliance.
• Conduct reviews of customer interactions and policy files.

Skills

Compliance Management

Complaint Handling

Regulatory Reporting

Analytical Skills

Communication Skills

Education

Experience in Financial Services

Knowledge of FCA Regulations

Job description

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Direct message the job poster from IDEX Consulting Ltd

Business Director - Risk, Governance & Compliance - UK & US

Complaints Handler / Compliance Assistant

Location: Manchester (Hybrid)

Job Type: 12 month FTC

An Insurance client in South Manchester is seeking a Compliance Assistant / Complaints Handler to join their Manchester-based team. This is a fantastic opportunity for someone looking to gain broad compliance experience within a growing and customer-focused insurance business. You will be managing the complaint load whilst also supporting the wider Compliance team on the below responsibilities:

Key Responsibilities:

• Complaints Management Support – Assist in handling and monitoring customer complaints to ensure regulatory compliance.
• Third-Party Claims Oversight – Monitor the performance of third-party claims providers and ensure adherence to regulatory and contractual requirements.
• Audit & Monitoring – Conduct reviews of customer interactions, policy files, and marketing materials to ensure compliance with FCA regulations.
• Regulatory Reporting – Support the compliance team in tracking key compliance metrics and preparing reports.
• Stakeholder Engagement – Work closely with the contact centre, claims teams, and marketing to ensure best practices are followed.

Key Requirements:

• Previous experience in a compliance, complaints, or monitoring role within financial services or insurance.
• Knowledge of FCA regulations related to personal lines insurance is highly desirable.
• Strong attention to detail with an analytical approach to problem-solving.
• Excellent communication skills and ability to work collaboratively across teams.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Insurance

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