Credit Hire Handler

The Granite Group; Liverpool; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A forward-thinking company is seeking a Credit Hire Handler to join their dynamic team in Liverpool. In this role, you will manage a portfolio of motor claims, ensuring effective mitigation of indemnity spend while utilizing your strong negotiation skills. This innovative firm offers hybrid working options and a supportive environment that values diversity and inclusion. With comprehensive training and a commitment to employee wellbeing, you will have the opportunity to grow your career while making a meaningful impact. If you are a motivated self-starter with a passion for achieving the best outcomes, this is the perfect opportunity for you.

Benefits

Enhanced Annual Leave

Enhanced maternity pay

Colleague Assistance programme

Life assurance

Company pension scheme

Refer a friend scheme

Flexible benefits platform

Access to mental health support

Qualifications

• Strong communicator with effective negotiation skills.
• Good understanding of credit hire and legal procedures.

Responsibilities

• Manage motor claims from allocation to settlement.
• Assess liability and mitigate indemnity spend.
• Proactive diary management for live hire cases.

Skills

Effective negotiation skills

Communication skills

Initiative

Understanding of Insurer RTA obligations

Knowledge of credit hire case law

Job description

Reporting to the Mitigation Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement.

This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party’s claim direct to reduce overall hire duration.

Location: Liverpool with hybrid working available

Working hours:37.5 hours, Monday to Friday from 9am to 5:30pm

Salary:Between £29,133 and £34,047 plus potential annual bonus of up to £2000 paid quarterly

What you will be doing:

• Validating all motor claims across the mitigation team for indemnity and fraud
• Accurately assessing liability whilst utilising all available evidence and tools
• You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file
• Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers
• Ensuring indemnity spend is minimized by commercial decision making
• Proactive diary management to monitor and progress live hire cases
• Accurate quantum assessment of claims presented using the relevant tools available to assist
• Applying accurate reserves in line with company guidelines
• Any other Ad hoc task as the needs of the business dictate

What we’re looking for:

• A persuasive, confident and strong communicator with effective negotiation skills
• Ability to use own initiative to explore all options to achieve the best outcome for the business
• Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure
• Motivated self-starter with the ability to work as part of a team

About Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Wellbeing:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
• 6 Free Counselling sessions per year
• Unlimited access to a telephone councilor 24/7
• Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.
• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
• Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

• Long Service Award paid on 5,10- and 15-years’ service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events.
  
  Please visit out website to view more of our excellent work benefits!

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships