Senior Claims Handler - Fleet And Specialist Insurance

Acorn Insurance Ltd; Liverpool City Region; On-site; GBP 26,000 - 34,000; Full time

Job summary

An established industry player is seeking a Senior Claims Handler to join their Fleet and Specialist product team. This role involves managing motor claims from initiation to settlement, ensuring exceptional service and relationship management for Fleet customers. You will validate claims, assess liabilities, and utilize analytical skills to make informed decisions. The company prides itself on its supportive culture and commitment to diversity, offering comprehensive training and career growth opportunities. Join a dynamic team where your contributions will make a significant impact in the insurance sector and help shape the future of motor insurance in the UK.

Benefits

Enhanced Annual Leave entitlement

Enhanced paternity pay

16 weeks full maternity pay

Colleague Assistance programme

Life assurance

Access to earnings before payday

Flexible benefits platform

Qualifications

• Experience in managing motor claims and understanding of various Heads of Damage.
• Strong communication skills and ability to work in a team-oriented environment.

Responsibilities

• Manage a portfolio of Fleet and Specialist products in motor claims from start to settlement.
• Validate claims for indemnity and fraud, assess liability, and communicate decisions.

Skills

Persuasive communication

Relationship management

Analytical skills

Teamwork

Organizational skills

Initiative

Claims handling experience

Knowledge of Civil Procedure Rules

Job description

Job Title: Senior Claims Handler

Salary: Between £26,000 and £34,000 DOE plus £2000 annual bonus potential achieved quarterly

Location: Liverpool Hybrid/Sevenoaks Hybrid with remote working available

Job Type: Full Time, Permanent

Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week

As a Senior Claims Handler in our Fleet and Specialist product team, you will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing an exceptional level of service and relationship management to our Fleet customers.

What you will be doing:

1. Validate all claims for indemnity and fraud.
2. Assess liability including communication of our decision.
3. Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.
4. Accurate quantum assessment of claims presented using the relevant tools available to assist.
5. Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising the resource of specialist in-house motor engineers.
6. Ensure indemnity spend is minimized by commercial decision making.
7. Proactive diary management to monitor and progress cases.
8. Application and investigation to ensure accurate reserves in line with company guidelines.
9. Accountability for own performance against set objectives.
10. Adherence to best practice and key strategies.
11. Effective file and portfolio management.
12. Assist with coaching and mentoring of less experienced handlers.

What we're looking for:

1. Persuasive, strong and confident communicator with the ability to relationship manage.
2. Ability to use own initiative to explore all options to achieve the best outcome.
3. Ability to work as part of a team.
4. Ability to work in a culture of openness, trust, and respect.
5. Strong organisation skills with the ability to prioritise tasks.
6. Ability to fact find and analyse information to result in accurate decision making.
7. Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.
8. Experience of handling Injury claims.

About Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career.

Why Acorn Insurance?

Acorn Insurance wants to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits include:

Wellbeing:

1. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays).
2. Enhanced paternity pay and 16 weeks full maternity pay.
3. Colleague Assistance programme offers a suite of wellbeing services.

Financial:

1. A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner.
2. Ability to access your earnings before payday via Dayforce Wallet.
3. Access to a flexible benefits platform.

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

Please click the APPLY button to send your CV and Cover Letter for this role.

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.