Senior Claims Handler

Stride Resource Management; Horsham; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading, award-winning insurance brokerage is on the lookout for a Senior Claims Handler to lead a dynamic team. This exciting role involves managing the entire claims lifecycle, ensuring exceptional client service, and fostering collaboration among colleagues. With a focus on Motor Fleet and Liability claims, you will utilize your decision-making skills to handle complex cases while contributing to the overall claims strategy. Join a supportive environment that values professional growth and teamwork, and take the next step in your career with a competitive salary of up to £45,000.

Qualifications

• Extensive experience in managing claims, particularly in Motor Fleet and Liability.
• Strong decision-making skills for handling complex claims.

Responsibilities

• Oversee the entire claims lifecycle from notification to settlement.
• Manage a varied caseload of commercial claims and ensure compliance.

Skills

Motor Fleet Claims

Employers Liability Claims

Public Liability Claims

Commercial Property Claims

Decision Making

Client Communication

Job description

Job Description

A leading, award-winning insurance brokerage is seeking an experienced Senior Claims Handler. This is an exciting opportunity for a seasoned claims professional with a background in Motor Fleet, Employers & Public Liability and Commercial Property claims to step into a leadership role within a highly supportive and fast-paced environment. If you're passionate about delivering exceptional client service and thrive in a collaborative setting, this role could be the perfect next step in your career.

As Senior Claims Handler, you'll be responsible for overseeing the entire claims lifecycle, from first notification of loss through to final settlement. You will manage a varied caseload of commercial claims, mainly Motor Fleet, Employers & Public Liability and Property losses. The position requires strong decision making capabilities, particularly when handling complex cases, and the ability to ensure each claim is well-documented and compliant with regulatory standards. You'll also act as a key point of contact for clients, providing clear and empathetic communication throughout the claims journey. In addition, you'll be expected to produce regular reports, track departmental KPIs, and contribute to overall claims strategy.

This is an office-based position, designed to foster close collaboration, allowing for seamless communication with all colleagues, including Account Executives and Directors, ensuring a high level of service is consistently delivered to clients. You'll benefit from a culture that encourages learning, values collaboration, and supports professional growth. This structure not only enhances individual development but also strengthens the overall client experience through shared knowledge and a truly connected team dynamic. Depending on experience, salary is up to £45,000.