Senior Claims Handler

Arthur J. Gallagher & Co. (AJG); Chichester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Senior Claims Handler to join their dynamic team in Chichester. In this pivotal role, you will manage property claims, providing exceptional service and technical advice to clients while ensuring their needs are met throughout the claims process. You'll be part of a collaborative environment where your contributions will directly impact client satisfaction and business success. With a commitment to diversity and inclusion, this company values your unique experiences and perspectives. If you are passionate about risk management and client service, this is the perfect opportunity to advance your career while making a difference.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance

Income protection

Health cash plan or Private medical insurance

Three fully paid volunteering days

Employee Stock Purchase plan

Discounted gym membership

Season ticket loan

Emergency back-up family care

Qualifications

• Strong client service drive and exceptional communication skills.
• Ability to manage claims efficiently and show compassion to clients.

Responsibilities

• Manage a caseload of Property claims from start to finish.
• Advise clients on claims status and ensure customer satisfaction.
• Continuously develop knowledge of market and insurance legislation.

Skills

Client Service

Analytical Skills

Communication Skills

Interpersonal Skills

Education

Eligibility to work in the UK

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are recruiting for a Senior Claims Handler to join our Gallagher Retail Commercial Broking Division within our Property Claims team, based in Chichester.

In this role, you will work directly with our Real Estate clients and our suppliers, providing high-quality, professional advice on claims issues from start to finish.

How you'll make an impact

1. Manage a caseload of Property claims on a delegated authority basis from start to finish
2. Advise and update clients on relevant events and discussions throughout their claim, ensuring complete customer satisfaction during potentially stressful times
3. Regularly assess the status of claims with clients, insurers, and/or their advisors/solicitors, providing updates and advising them of any additional information acquired during the claims process
4. Offer appropriate technical advice to clients throughout the duration of the claim
5. Encourage, show compassion, and manage client expectations
6. Continuously develop and maintain your knowledge of the market, insurance, legislation, and other technical areas
7. Run claims efficiently and keep the system updated with all relevant information
8. Ensure that claims statistics are accurate and produced in accordance with SLAs

About You

1. Strong client service drive, along with forward planning and analytical skills
2. Exceptional communication skills, task-focused, and keen to develop your career
3. Ability to identify potential risks and seek advice when required, applying due diligence and adhering to company processes
4. Strong interpersonal skills, able to show initiative when assisting team members
5. Eligible to work in the UK

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

1. Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
2. Defined contribution pension scheme, which Gallagher will also contribute to
3. Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
4. Income protection, we’ll cover up to 50% of your annual income, with options to top up
5. Health cash plan or Private medical insurance

Other benefits include:

1. Three fully paid volunteering days per year
2. Employee Stock Purchase plan, offering company shares at a discount
3. Share incentive plan, HMRC approved, tax effective, stock purchase plan
4. Critical illness cover
5. Discounted gym membership, with over 3,000 gyms nationally
6. Season ticket loan
7. Access to a discounted voucher portal to save money on your weekly shop or next big purchase
8. Emergency back-up family care
9. And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.