Senior Claims Handler - Multi Track Specialist

TN United Kingdom; Bexhill-on-Sea; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player in digital insurance is seeking a dedicated claims manager to oversee a portfolio of high-value claims. This role offers the chance to mentor junior colleagues and drive technical excellence within the team. With a commitment to flexible working and a robust support system, you will be part of a culture that values growth, innovation, and well-being. Join this dynamic firm and contribute to shaping the future of insurance while enjoying a competitive salary and a range of enticing benefits.

Benefits

Flexible Working

Annual Leave

Healthcare Cash Plan

Mental Wellbeing Programme

Performance Bonus

Pension Contribution Match

Discounts at Retailers

Cycle to Work Scheme

Social Events

Private Healthcare

Qualifications

• Experience in settling high-value claims over £25k.
• Knowledge in colleague coaching and development.
• Strong negotiation and problem-solving abilities.

Responsibilities

• Manage a portfolio of high-value claims, ensuring timely decisions.
• Act as a technical referral for junior colleagues.
• Conduct audits and provide mentorship to the team.

Skills

Claims Settlement

Negotiation Skills

Problem Solving

Coaching and Development

Job description

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Client:

Hastings Direct

Location:

Bexhill, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

381726de3e8e

Job Views:

12

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Welcome to Hastings Direct – From our Group HR Director Pam Angel

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.

Managing your own portfolio of high value claims (c.100 claims) to include gathering information to enable the early arrival at the correct liability decision giving consideration to economic settlement

Acting as a technical referral point to junior claims colleagues, driving a commercial view through referral replies and utilising these to develop their technical skills

Providing support to our Bodily Injury Unit team through mentoring, training and other projects designed to increase their technical skills and development

Carrying out technical audits as directed and recording your findings, highlighting any knowledge shortfalls or trends that you identify

Ensuring all cases over your own financial handling authority are referred to your mentor at agreed times

Managing your own self development, agreeing a personal development plan with your team leader and working towards it, ensuring you can evidence progress

Skills we would love you to have

Substantial knowledge and experience of settling claims in excess of £25k, including litigation

Colleague coaching and development knowledge, with good team working/building skills

Strong negotiation and influencing skills, combined with natural problem solving ability

What we offer

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

Salary – Attractive salary based on experience (pay reviews also completed each year)

Flexible Working –We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.

Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. Wetreat customerslike we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.Please also note that we have a thorough referencing process, which includes credit and criminal record checks.