Senior Claims Handler

TN United Kingdom; Horsham; On-site; GBP 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Senior Claims Handler to lead in a dynamic office environment. This role offers the chance to manage a diverse caseload of commercial claims, focusing on Motor Fleet, Employers & Public Liability, and Property losses. The ideal candidate will have a passion for client service, strong decision-making skills, and the ability to work collaboratively with colleagues. With a supportive culture that promotes professional growth and teamwork, this position is perfect for those looking to advance their careers while making a significant impact on client experiences. Join a team dedicated to excellence and innovation in the insurance sector.

Qualifications

• Experience in managing commercial claims, particularly in Motor Fleet and Liability.
• Strong decision-making skills and ability to handle complex cases.

Responsibilities

• Oversee the entire claims lifecycle from notification to settlement.
• Produce reports and track departmental KPIs.

Skills

Claims Management

Decision Making

Client Communication

Regulatory Compliance

Education

Relevant Professional Qualifications

Tools

Claims Management Software

Job description

A leading, award-winning insurance brokerage is seeking an experienced Senior Claims Handler. This is an exciting opportunity for a seasoned claims professional with a background in Motor Fleet, Employers & Public Liability and Commercial Property claims to step into a leadership role within a highly supportive and fast-paced environment. If you're passionate about delivering exceptional client service and thrive in a collaborative setting, this role could be the perfect next step in your career.

As Senior Claims Handler, you'll be responsible for overseeing the entire claims lifecycle, from first notification of loss through to final settlement. You will manage a varied caseload of commercial claims, mainly Motor Fleet, Employers & Public Liability and Property losses. The position requires strong decision-making capabilities, particularly when handling complex cases, and the ability to ensure each claim is well-documented and compliant with regulatory standards. You'll also act as a key point of contact for clients, providing clear and empathetic communication throughout the claims journey. In addition, you'll be expected to produce regular reports, track departmental KPIs, and contribute to overall claims strategy.

This is an office-based position, designed to foster close collaboration, allowing for seamless communication with all colleagues, including Account Executives and Directors, ensuring a high level of service is consistently delivered to clients. You'll benefit from a culture that encourages learning, values collaboration, and supports professional growth. This structure not only enhances individual development but also strengthens the overall client experience through shared knowledge and a truly connected team dynamic. Depending on experience, salary is up to £45,000.