Senior Claims Handler

NFP, an Aon company (Europe); Birmingham; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Pension contributions

Life Assurance

Group Income Protection

Job summary

NFP (an Aon company) in the UK is recruiting a Senior Claims Handler to manage a caseload of complex commercial insurance claims and act as a technical referral for less experienced handlers. You will advocate for clients with insurers, loss adjusters, and brokers, guiding them through the claims process while mentoring teammates.

You will maintain strong client relationships and ensure timely resolutions, balancing advocacy with technical analysis and collaborating with third parties to achieve

Qualifications

• 5–10 years’ experience in commercial insurance claims handling.
• Strong technical knowledge of policy wordings and coverage interpretation.
• Experience working with SME clients across sectors.
• Proven track record of managing complex, high-value, or contentious claims.
• Excellent negotiation and client advocacy skills.

Responsibilities

• Handling complex and technical claims across multiple commercial lines, ensuring timely and accurate resolution.
• Interpreting policy wordings and coverage issues through technical analysis.
• Acting as a trusted advisor to clients through advocacy, guiding them through the claims process and advocating on their behalf with insurers and loss adjusters.
• Communicating effectively with insurers, loss adjusters, solicitors, and other third parties to progress claims with strong collaborator management.

Skills

Commercial Claims

Policy Wordings

Client Advocacy

Mentoring

Negotiation

Education

Cert CII / Dip CII (preferred)

Tools

Acturis

Microsoft Office

Job description

To keep up with our growth in the UK and Ireland, we are recruiting for a Senior Claims Handler to join our Commercial Insurance team. You will be responsible for maintaining your own caseload of claims and act as a technical referral point for less experienced handlers, ensuring complex claims are handled effectively. You will also be responsible for managing the claims' relationship with clients, ensuring they receive outstanding advocacy throughout the process.

Here at NFP (an Aon company), we pride ourselves on being a local business with a global reach. This isn’t just corporate jargon, it highlights our commitment to building close, lasting personal relationships with our clients, while possessing the rare capability of solving their full range of business and people challenges around the world.

This role will entail:

• Handling complex and technical claims across multiple commercial lines, ensuring timely and accurate resolution
• Interpreting policy wordings and coverage issues through technical analysis.
• Acting as a trusted advisor to clients through advocacy, guiding them through the claims process and advocating on their behalf with insurers and loss adjusters etc.
• Communicating effectively with insurers, loss adjusters, solicitors, and other third parties to progress claims with strong collaborator management.

We're looking for someone with:

• 5–10 years’ experience in commercial insurance claims handling, ideally within a broker, carrier, or adjusting environment
• A strong technical knowledge of policy wordings and coverage interpretation
• Previous experience working with SME clients across various sectors
• A proven track record of managing complex, high-value, or contentious claims
• Excellent negotiation and client advocacy skills
• The ability to mentor and support less experienced team members
• Strong communication and relationship-building skills
• A professional and insightful communication style, both written and verbal
• Confidence in meeting with clients, adjusters, Insurers etc., both virtually and face to face
• A proficiency in claims management systems (Acturis experience preferable) and Microsoft Office suite
• Cert CII / Dip CII or working towards (preferred)
• A dedication to ongoing professional development

We’re committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know – we’ll do our best to support you.

Who is NFP

With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

• Working in a dynamic, fast-paced organisation in an exciting industry
• The opportunity to do globally impactful work from day one
• Learning from industry and business line specialists with decades of experience
• A huge variety of projects to work on and challenges to solve
• Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• A rich suite of employee benefits and out-of-work perk

The great benefits we offer:

Finances

It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.

• Matched employer pension contributions
• Life Assurance and Group Income Protection