Senior Account Handler

Aon plc; Bromsgrove; On-site; GBP 32,000 - 46,000; Full time

Job summary

Aon plc in Bromsgrove is hiring a Senior Account Handler to support our Commercial Insurance team. You will manage client insurance requirements, handle enquiries, renewals, mid-term adjustments, quotations, and claims support, ensuring FCA compliance.

The role emphasizes technical insurance knowledge, strong communication, and the ability to build relationships with clients and internal teams. You will mentor junior staff and contribute to continuous development within a growing, market-leading

Qualifications

• Minimum 3–5 years in a Commercial Insurance broking environment.
• ACII qualification preferred or progress toward.
• Experience as Insurance Account Handler, Broker or Client Service Executive.
• Knowledge of cross-class commercial insurance.
• Ability to collate information and produce reports.
• Strong communication with clients, teams and service providers.
• Experience with Acturis is a plus.

Responsibilities

• Provide high level professional advice and client service across the client relationship.
• Handle inquiries, renewals, mid-term adjustments and quotations.
• Lead larger client insurance programs.
• Manage a range of new business enquiries and market presentations.
• Act as a technical referral point and mentor to junior staff.
• Collaborate with senior directors and executives on client engagement.
• Identify cross-selling opportunities where appropriate.
• Participate in ongoing personal and career development.

Skills

Client service

Communication

Relationship building

Insurance knowledge

Acturis experience

ACII qualification preferred

Tools

Acturis

Job description

Posting Description

We’re hiring for a Senior Account Handler to support our growing Commercial Insurance team in Bromsgrove!

To keep up with our growth in the UK and Ireland, we are recruiting for a Senior Account Handler to join our Commercial Insurance team on a full-time basis. You will be responsible for the administration of client’s insurance requirements including general enquiries, renewals, mid-term adjustments, acquiring quotations, account procedures and assisting clients with claims. Provision of technical, administrative and client service support to the insurance service Sales Executives/Directors, while ensuring all activities are carried out in line with FCA regulations and compliance standards.

We’re looking for someone with:

• A minimum of 3-5 years in a Commercial Insurance Broking environment and progressing towards ACII qualification would be preferred
• A previous background working as an Insurance Account Handler, Broker or Client Service Executive seeking to progress your career, or an insurance professional from another field keen to develop a career in a customer servicing role
• A good knowledge of cross class commercial insurance classes with a number of years’ experience and a positive approach
• A strong insurance technical ability is desirable
• An ability to collate information and produce reports
• Good communication at all levels and act as interface between all Insurance departments, clients and service providers
• An ability to build positive relationships within the team, and with Clients
• Experience in sourcing and providing proven insurance advice and solutions for your clients
• Great initiative who can work alone and as part of a team
• Experience of Acturis would be preferred

Using these skills, you’ll be:

• Providing a high level of professional advice and all-round service in all aspects of the client relationship
• Answering general enquiries, renewals, midterm adjustments as well as obtaining quotations
• Leading a range of larger client insurance programs
• Handling a varied range of new business enquiries and presentations to market
• Acting as a technical referral point within a well-established commercial team and offer mentorship to less expert team members
• Involved in all aspects of client engagement working closely with the senior directors and executives of the business
• Identifying cross selling opportunities where appropriate
• Benefiting from exciting and ongoing personal and career development programmes
• Challenged expertly, with a varied case load of Business clients who will value your advice and service
• Part of a growing and market leading team, well respected by clients and peers and able to broker in your clients’ best interests
• Accessing leading technology and infrastructure to allow you to carry out your duties efficiently and effectively

We’re committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know – we’ll do our best to support you. Please email [e-mail] for more on this.

Who is NFP?

With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace…)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

• working in a multifaceted, fast-paced organisation in an exciting industry
• the opportunity to do globally impactful work from day one
• learning from industry and business line specialists with decades of experience
• a huge variety of projects to work on and challenges to tackle
• our People First culture, which illustrates our dedication to your wellbeing and development, not just as an employee but as a human being
• a rich suite of employee benefits and out-of-work perks