Senior Claims Advisor: Client-Centric & Data-Driven

Gallagher; Manchester; On-site; Confidential; Full time

Job summary

Gallagher in Manchester is seeking a claims professional to manage end-to-end claims, offering expert advice and empathetic client support. You will guide clients through the claims journey, review complex cases, and mentor junior colleagues to maintain high service standards.

The role emphasizes collaborative client engagement and a proactive approach to improving processes while ensuring compliance and service excellence. Eligibility to work in the UK is required.

Qualifications

• Strong understanding of claims management and its impact on clients and the business.
• Ability to explain complex issues in simple terms, whether over the phone or in meetings.
• Collaborative mindset and a commitment to putting clients at the heart of everything you do.
• Proactive approach to problem-solving and continuous improvement.
• Eligibility to work in the UK.

Responsibilities

• Managing claims from start to finish, providing expert advice and support to clients.
• Guiding clients through the claims process with empathy and clarity.
• Reviewing complex cases, challenging insurer decisions when needed, and mentoring less experienced colleagues.
• Leading client meetings and building strong relationships.

Job description

Gallagher in Manchester is seeking a claims professional to manage end-to-end claims, offering expert advice and empathetic client support. You will guide clients through the claims journey, review complex cases, and mentor junior colleagues to maintain high service standards.

The role emphasizes collaborative client engagement and a proactive approach to improving processes while ensuring compliance and service excellence. Eligibility to work in the UK is required.