Claims Executive

Gallagher; Manchester; On-site; Confidential; Full time

Job summary

Gallagher in Manchester is seeking a claims professional to manage end-to-end claims, offering expert advice and empathetic client support. You will guide clients through the claims journey, review complex cases, and mentor junior colleagues to maintain high service standards.

The role emphasizes collaborative client engagement and a proactive approach to improving processes while ensuring compliance and service excellence. Eligibility to work in the UK is required.

Qualifications

• Strong understanding of claims management and its impact on clients and the business.
• Ability to explain complex issues in simple terms, whether over the phone or in meetings.
• Collaborative mindset and a commitment to putting clients at the heart of everything you do.
• Proactive approach to problem-solving and continuous improvement.
• Eligibility to work in the UK.

Responsibilities

• Managing claims from start to finish, providing expert advice and support to clients.
• Guiding clients through the claims process with empathy and clarity.
• Reviewing complex cases, challenging insurer decisions when needed, and mentoring less experienced colleagues.
• Leading client meetings and building strong relationships.

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

This role offers you the chance to make a real difference in the lives of our clients. You’ll be part of a global organisation that’s been championing integrity, innovation, and collaboration for over 100 years. If you’re service-minded, confidently curious, and ready to help shape the future of claims handling, we’d love to hear from you.

How You'll Make An Impact

In this role, you’ll manage claims from start to finish, providing expert advice and support to clients. You’ll guide them through the claims process with empathy and clarity, ensuring their expectations are met. You’ll also act as a trusted advisor, reviewing complex cases, challenging insurer decisions when needed, and mentoring less experienced colleagues. Your work will help clients navigate challenging situations while maintaining the highest standards of service and compliance.

Here’s what you’ll be doing:

• Supporting clients with technical advice on complex claims.
• Keeping all systems updated with accurate data.
• Liaising with insurers, loss adjusters, and other stakeholders to ensure smooth claims resolution.
• Leading client meetings and building strong relationships.
• Acting as a mentor and referral point for colleagues.

About You

• A strong understanding of claims management and its impact on clients and the business.
• The ability to explain complex issues in simple terms, whether over the phone or in meetings.
• A collaborative mindset and a commitment to putting clients at the heart of everything you do.
• A proactive approach to problem-solving and continuous improvement.
• Eligibility to work in the UK.