Senior Claims Adjuster

RSA Group; Manchester; On-site; GBP 90,000 - 140,000; Full time

Job summary

RSA Group seeks a senior marine claims professional to manage high-profile cargo claims in the UK. You will lead complex settlements, balancing commercial outcomes with technical excellence and customer service, while guiding referrals, referrals and escalation processes.

Applicants should demonstrate extensive marine claims experience across insurers, syndicates or brokers, and strong stakeholder negotiation skills within the London Market.

Qualifications

• Ample experience handling marine claims within an insurer, syndicate, broker or equivalent environment.
• Proven ability to manage large, complex marine cargo claims in a lead handling capacity.
• Experience negotiating with senior stakeholders across the London Market.
• Strong analytical ability to identify issues and craft pragmatic solutions.

Responsibilities

• Personally manage a portfolio of large, complex and high-profile marine claims, focusing on London Market Cargo accounts.
• Lead negotiations on complex claim settlements balancing commercial considerations with customer outcomes.
• Provide expert guidance on referrals, claims and complaints, ensuring timely resolution or escalation.
• Analyse complex claim scenarios to identify issues and determine commercially effective solutions.
• Drive claims spend management through proactive challenge and strategic use of external suppliers.
• Influence business strategy through technical insight and market intelligence.

Job description

• Personally manage a portfolio of large, complex and high-profile marine claims, with a primary focus on London Market Cargo accounts.
• Lead negotiations on complex claim settlements, balancing commercial considerations, customer outcomes and technical excellence.
• Provide expert guidance on referrals, claims and complaints, ensuring timely resolution or escalation in line with delegated authority levels.
• Analyse complex claim scenarios, identify key issues and determine pragmatic, commercially effective solutions.
• Drive effective claims spend management through proactive challenge, robust decision-making and strategic use of external suppliers.
• Influence business strategy through technical insight, market intelligence and customer feedback. Ample experience handling marine claims within an insurer, syndicate, broker or equivalent environment.
• Proven ability to manage large, complex marine cargo claims in a lead handling capacity.
• Broader marine claims experience, including Freight Liability, Hull, Marine Liabilities and Subrogation, is highly desirable.
• Experience negotiating with senior stakeholders across the London Market, including brokers, clients, legal representatives and service providers.
• Demonstrable experience coaching, mentoring or developing technical capability within claims teams.
• Effective decision maker and comfortable making decisions in an ambiguous working environment.