SENIOR CIVIL ENFORCEMENT OFFICER

Cardiff Council; Cardiff; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Salary enhancements

33 days leave

LGPS pension

Wellbeing services

Job summary

Cardiff Council is seeking a Grade 6 Senior Civil Enforcement Officer to support the Civil Parking Enforcement team in delivering safe and effective enforcement across the city. The role involves leading officers, supervising performance, and ensuring adherence to enforcement rosters and policies.

You will patrol both on- and off-street areas, issue Penalty Charge Notices, and approve clamp/removal actions while maintaining high standards of safety and service.

Qualifications

• Strong leadership and people-management skills.
• Proven ability to deliver under pressure and meet targets.
• Experience in public-facing customer service roles.

Responsibilities

• Oversee deployment, safety and operation of Civil Parking Enforcement Officers per strategy and rota.
• Manage performance, including sickness and disciplinary processes.
• Patrol areas with on- and off-street parking in line with enforcement plan.
• Identify illegal parking and issue Penalty Charge Notices accordingly.
• Approve clamping and removal of unlawfully parked vehicles.
• Deputise for the Section Leader during absences.
• Ensure compliance with health and safety policies and risk assessments.

Skills

Leadership

People management

Customer service

Working under pressure

Education

Civil Enforcement Officer qualification

Job description

The Civil Parking Enforcement team manage compliance with parking and moving traffic restrictions across the city. They:

• keep Cardiff moving by reducing illegal parking that causes congestion and delays
• support public transport and active travel by ensuring clear routes for buses, cyclists, and pedestrians.
• improve safety for all road users and maintain access for emergency services.

The Civil Enforcement Officers play a vital role by issuing Penalty Charge Notices to vehicles in contravention of restrictions.

A permanent position as Grade 6 Senior Civil Enforcement Officer has arisen within the Civil Enforcement Team.

About the job

The post holder will support the Section Leader and will be responsible for:

• The efficient daily deployment, safety, and operation of the Civil Parking Enforcement Officers in accordance with the enforcement strategy and deployment rota.
• Managing the performance of the Civil Enforcement Officers, including all formal processes such as sickness and disciplinary.
• Patrolling areas where on and off-street parking is in operation in the city in accordance with the enforcement strategy and deployment rota.
• Identify instances of illegal parking and issuing Penalty Charge Notices in accordance with the operating practices within the Civil Enforcement Officers Manual.
• Approving the clamping and removal of illegally parked vehicles in accordance with the operating practices within the Enforcement Officers Manual.
• Deputising for the Section Leader as required during periods of absence.
• Compliance of all Officers with all relevant health and safety policies and risk assessments

The position is subject to a shift pattern on a rolling 4-week basis covering Monday to Sunday from 7am until 10pm and includes bank holidays.

What We Are Looking For From You

The successful candidate will be:

• A motivated, ‘can do’ individual with excellent management skills, customer service skills, and experience working under pressure
• Able to effectively lead a team of Civil Enforcement Officers, be flexible and adaptable to meet the needs of the service.
• In return you will be joining a busy team responsible for the enforcement of parking restrictions across the city.
• You will also receive other generous benefits including:
• salary payments that currently include additional enhancements
• up to 33 days (plus bank holidays) leave entitlement
• access to the local government pension scheme
• access to VIVUP staff well-being services.

You will be able to demonstrate the requirements and experience detailed in the Person Specification.

Additional information

For further information regarding this post please contact Andrew Dowkes at [e-mail]

This vacancy is not suitable for post share.

In addition to your salary, the position attracts 10% Shift Allowance, time plus a half for any Weekend Work and time plus one third Night Allowance for hours worked after 8pm on a Weekday.

A full valid manual driving licence and Standard DBS check is required, in addition to holding a City & Guilds (or equivalent) Civil Enforcement Officer qualification.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Job Category Other

Working Pattern/Contract Type Full Time Permanent