Senior Change, Release & Problem Manager (Hybrid)

context recruitment; Greater London; Hybrid; GBP 70,000 - 80,000; Full time

Job summary

Context Recruitment in London is seeking an experienced Change, Release & Problem Manager to own IT change governance, release planning, and problem management across a complex technology environment. You'll play a key role in improving service stability, reducing operational risk, and ensuring technology changes are delivered successfully with minimal business disruption.

You’ll be responsible for managing and continuously improving the organisation's Change, Release, and Problem Management

Qualifications

• Proven experience in Change, Release, and Problem Management.
• Strong knowledge of ITIL-based service management.
• Hands-on with ServiceNow Change, Release, and Problem modules.
• Experience chairing CAB meetings and governance processes.
• Experience working with third-party suppliers and MSPs.
• Understanding of infrastructure, cloud, applications, and end-user tech.
• Strong stakeholder management and communication skills.
• Experience supporting large-scale technology change or transformation.

Responsibilities

• Managing the end-to-end Change Management process and leading CAB meetings.
• Coordinating technology releases, deployments, and release schedules.
• Driving Problem Management activities, root cause analysis, and service improvement initiatives.
• Ensuring new and changed services transition smoothly into operational support.
• Maintaining and improving Change, Release, and Problem processes within ServiceNow.
• Producing governance reporting, KPIs, and management information.
• Working with suppliers and managed service providers to ensure changes are delivered in line with agreed standards.
• Supporting major technology transformation, cloud, migration, and business integration programmes.

Skills

ITIL practices

Stakeholder management

ServiceNow

CAB meetings

Tools

ServiceNow

Job description

Context Recruitment in London is seeking an experienced Change, Release & Problem Manager to own IT change governance, release planning, and problem management across a complex technology environment. You'll play a key role in improving service stability, reducing operational risk, and ensuring technology changes are delivered successfully with minimal business disruption.

You’ll be responsible for managing and continuously improving the organisation's Change, Release, and Problem Management