Senior Change Manager

Aquent; Greater London; Hybrid; GBP 106,000 - 151,000; Full time

Job summary

Aquent is seeking a seasoned Change Management professional to lead adoption strategies for enterprise software implementations. You will guide customers through transformation, ensuring strategic objectives are met and value is realised.

You will design training, communications, and enablement materials, work with cross-functional teams, and monitor adoption KPIs to drive successful outcomes in a hybrid London environment.

Qualifications

• Minimum 5 years in organisational change management, adoption strategy, or related consulting.
• Experience supporting enterprise software implementations, esp. marketing tech, CRM, CMS; Adobe Experience Cloud is a plus.
• Excellent facilitation, presentation and stakeholder management, including engagement of C-suite and senior leadership.
• Experience delivering change management deliverables: readiness assessments, comms plans, training curricula, adoption scorecards.
• Strong written and verbal communication; autonomous in remote client-facing settings.

Responsibilities

• Develop and execute change management strategies and adoption roadmaps aligned to customer objectives.
• Conduct readiness assessments, stakeholder analyses, and change impact assessments.
• Design and deliver training programs, communications, and enablement materials to drive adoption.
• Coordinate with project managers and solution consultants to align change activities with timelines.
• Facilitate leadership alignment sessions and establish change champion networks with customer stakeholders.
• Define and track adoption KPIs; report progress, risks and outcomes to engagement leads.
• Identify organizational risks and mitigation strategies.
• Support post-go-live sustainment planning to realise long-term value.
• Contribute reusable frameworks, templates and best practices to the practice.

Skills

Change management

Facilitation

Stakeholder management

Communication

Independent consulting

Education

Bachelor's degree

Tools

Adobe Experience Cloud

Job description

Client Location: London - Hybrid working - 3 days on site

Starting: ASAP

Pay Comments: up to £93.54/hr PAYE

Hours: 35-hour week

Duration: 6 months Contract

Job Description:

Aquent is proud to partner with a global leader in innovative technology, renowned for empowering businesses and individuals to create, collaborate, and thrive in the digital world. This organisation is at the forefront of transforming how companies engage with their customers, manage content, and drive digital experiences. We are seeking exceptional talent to join their dynamic team and contribute to their mission of delivering unparalleled value through cutting-edge solutions.

Are you a visionary change leader passionate about driving successful technology adoption and maximising business value? We are looking for a strategic and hands-on professional to join a pioneering team dedicated to ensuring our clients seamlessly integrate advanced solutions into their operations. In this pivotal role, you won't just manage change; you'll orchestrate transformation, directly impacting how organisations leverage powerful tools to achieve their strategic objectives. You will be the architect of adoption, guiding customers through every step of their journey and ensuring tangible, long-lasting success.

Key Responsibilities

• Develop and execute comprehensive change management strategies and adoption roadmaps, meticulously crafted to align with customer business objectives and sophisticated solution implementations.
• Conduct in-depth organisational readiness assessments, detailed stakeholder analyses, and critical change impact assessments to proactively identify challenges and opportunities.
• Design and deliver impactful training programs, compelling communication plans, and essential enablement materials that empower end-users and foster widespread adoption.
• Collaborate seamlessly with project managers and solution consultants, ensuring change management activities are perfectly synchronised with implementation timelines and project milestones.
• Facilitate engaging workshops, crucial leadership alignment sessions, and robust change champion networks, building strong partnerships with customer stakeholders.
• Define and meticulously track adoption metrics and key performance indicators (KPIs), providing transparent reporting on progress, risks, and outcomes to engagement leads and customer sponsors.
• Proactively identify organisational risks and potential resistance to change, developing and recommending astute mitigation strategies.
• Provide expert support for post-go-live sustainment planning, ensuring long-term adoption and continuous value realisation from technology investments.
• Contribute valuable reusable frameworks, templates, and best practices, enriching the broader change management practice and fostering continuous improvement.

Must-Have Qualifications

• A minimum of 5 years of dedicated experience in organisational change management, adoption strategy, or a related consulting capacity.
• Demonstrated success in supporting enterprise software implementations, particularly with marketing technology, customer relationship management (CRM), content management systems (CMS), or similar platforms. Experience with Adobe Experience Cloud is a significant advantage.
• Exceptional facilitation, presentation, and stakeholder management skills, including a proven track record of engaging C-suite executives and senior leadership teams.
• Extensive experience in developing critical change management deliverables, such as readiness assessments, comprehensive communication plans, structured training curricula, and insightful adoption scorecards.
• Outstanding written and verbal communication skills, capable of conveying complex information clearly and persuasively.
• The ability to thrive independently in a remote, client-facing consulting environment while fostering effective collaboration within geographically distributed project teams.
• A bachelor's degree in a relevant field or equivalent professional experience.
• A recognised change management certification, such as Prosci, ADKAR, or CCMP, is highly desirable and will set you apart.

Nice-to-Have Qualifications

• Prior experience working within a professional services or systems integrator environment.
• Familiarity with Agile or hybrid project delivery methodologies.
• Experience supporting digital marketing, customer experience, or digital transformation initiatives.
• Previous experience as an independent consultant or subcontractor supporting large technology vendors.

Client Description:

A multinational cloud-based software company specialising in a series of products designed to drive creative innovation across multimedia. Used by millions around the world for personal and professional use across all industries.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.