Senior Change Leader for Digital Transformation

SoftServe; Slough; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Flexible Work Model

Health coverage

Paid time off

Wellness support

Learning opportunities

People-first Leadership

Job summary

SoftServe is seeking a Change Management Lead to drive enterprise change for large-scale digital and organizational transformations. You will partner with senior stakeholders to develop strategies, improve readiness, and accelerate adoption of new technologies and processes.

You will design communication plans, build training programs with AI-enabled tools, and measure adoption with data-driven KPIs. This role demands leadership of Change Managers and collaboration across HR, IT, and business

Qualifications

• 5+ years of experience in change management or business transformation within a consulting or enterprise environment.
• Experience supporting large-scale transformation initiatives involving technology, process, or organizational change.
• Knowledge of change management methodologies such as Prosci, ADKAR, Kotter, or equivalent frameworks.
• Experience with digital adoption and learning platforms including WalkMe, Whatfix, Pendo, Trailhead, SAP EnableNOW, or related tools.
• Experience supporting platform implementations such as ServiceNow, Salesforce, or SAP.
• Proven ability to influence senior stakeholders and lead cross-functional initiatives in fast-paced environments.
• Strong communication, analytical, problem-solving, and stakeholder management skills.
• Prosci, CCMP, or equivalent change management certification required.

Responsibilities

• Develop and execute change management strategies supporting digital transformation and platform adoption initiatives.
• Conduct change impact assessments and organizational readiness evaluations to identify risks, gaps, and mitigation strategies.
• Build and maintain relationships with executive stakeholders ensuring alignment across transformation initiatives.
• Design and execute communication plans with clear messaging to employees and leadership.
• Create and manage training/adoption programs leveraging digital adoption tools and AI learning platforms.
• Monitor KPIs, adoption metrics, and engagement to assess effectiveness of change initiatives.
• Provide ongoing reporting and feedback to stakeholders on progress, adoption, and impact.
• Lead and mentor Change Managers and Change Analysts across HR, IT, Operations and business teams.
• Contribute to pre-sales activities including proposals, solution positioning, and client discussions.
• Continuously improve change management processes, methodologies, and best practices.

Skills

Change management

Stakeholder management

Prosci/ADKAR/Kotter

Digital adoption tools

Platform implementations

Communication

Analytical

Project management

Education

Bachelor’s degree in Business or related field

Prosci CCMP certification

Job description

SoftServe is seeking a Change Management Lead to drive enterprise change for large-scale digital and organizational transformations. You will partner with senior stakeholders to develop strategies, improve readiness, and accelerate adoption of new technologies and processes.

You will design communication plans, build training programs with AI-enabled tools, and measure adoption with data-driven KPIs. This role demands leadership of Change Managers and collaboration across HR, IT, and business