Change Management Lead

SoftServe; Greater London; Hybrid; GBP 67,000 - 107,000; Full time

Benefits offered by this job

Flexible work model

Health coverage

Paid time off

Wellness support

Learning opportunities

Job summary

SoftServe in London is seeking an experienced Change Manager to lead enterprise transformation initiatives. You will drive change strategies, assess readiness, and partner with executives to align on transformation goals.

The role emphasizes strong communication, analytics, and cross-functional collaboration across HR, IT, and operations, with a flexible work model and opportunities to influence large-scale programs.

Qualifications

• 5+ years of experience in change management, organizational development, or business transformation.
• Experience supporting large-scale transformation initiatives with technology, process, or organizational change.
• Knowledge of change management methodologies such as Prosci, ADKAR, or Kotter.
• Experience with digital adoption and learning platforms such as WalkMe, Whatfix, Pendo, Trailhead, Agentforce, SAP EnableNOW, or related tools.
• Experience supporting platform implementations such as ServiceNow, Salesforce, or SAP.
• Ability to influence senior stakeholders and lead cross-functional initiatives in fast-paced environments.
• Strong communication, analytical, problem-solving, and stakeholder management skills.
• Experience managing multiple projects and competing priorities.
• Familiarity with data-driven reporting and adoption metrics.
• Experience supporting business development and pre-sales activities in a consulting environment.
• Bachelor's degree preferred; change management certification (Prosci, CCMP, or similar).

Responsibilities

• Develop and execute change management strategies for digital transformation and platform adoption.
• Conduct impact assessments and readiness evaluations to identify risks and mitigation.
• Build relationships with executive stakeholders and ensure alignment across initiatives.
• Design and execute communication plans for employees and leadership.
• Create and manage training and adoption programs leveraging digital tools and AI-based learning.
• Monitor KPIs and adoption metrics using data-driven insights.
• Provide ongoing reporting on progress, adoption, and impact to stakeholders.
• Lead and mentor Change Managers and Change Analysts across HR, IT, Operations, and business teams.
• Contribute to pre-sales activities including proposals and client discussions.
• Continuously improve change management processes and best practices.

Skills

Change management

Stakeholder management

Communication

Analytical skills

Project management

Pre-sales

Data-driven reporting

Education

Bachelor's degree

Tools

WalkMe

Whatfix

Pendo

Trailhead

Agentforce

SAP EnableNOW

Salesforce

ServiceNow

SAP

Job description

Salary: £67,000 - 107,000 per year

Requirements

• We have 5+ years of experience in change management, organizational development, or business transformation within a consulting or enterprise environment.
• We have experience supporting large-scale transformation initiatives involving technology, process, or organizational change.
• We have strong knowledge of change management methodologies such as Prosci, ADKAR, Kotter, or similar frameworks.
• We have experience with digital adoption and learning platforms including WalkMe, Whatfix, Pendo, Trailhead, Agentforce, SAP EnableNOW, or related tools.
• We have experience supporting platform implementations such as ServiceNow, Salesforce, or SAP.
• We have a proven ability to influence senior stakeholders and lead cross-functional initiatives in fast-paced environments.
• We have strong communication, analytical, problem-solving, and stakeholder management skills.
• We have experience managing multiple projects and competing priorities simultaneously.
• We have familiarity with data-driven reporting, KPI tracking, and organizational adoption metrics.
• We have experience supporting business development and pre-sales activities within a consulting environment.
• A bachelors degree in Business or a related field is preferred.
• We hold a Prosci, CCMP, or equivalent change management certification.

Responsibilities

• We develop and execute comprehensive change management strategies supporting digital transformation and platform adoption initiatives.
• We conduct change impact assessments and organizational readiness evaluations to identify risks, gaps, and mitigation strategies.
• We build and maintain strong relationships with executive stakeholders while ensuring alignment throughout transformation initiatives.
• We design and execute communication plans that provide clear and consistent messaging to employees and leadership teams.
• We create and manage training and adoption programs leveraging digital adoption tools and AI-driven learning platforms.
• We monitor KPIs, adoption metrics, employee engagement, and overall effectiveness of change initiatives using data-driven insights.
• We provide ongoing reporting and feedback to stakeholders regarding progress, adoption, and organizational impact.
• We lead and mentor Change Managers and Change Analysts while supporting cross-functional collaboration across HR, IT, Operations, and business teams.
• We contribute to pre-sales activities including proposals, solution positioning, and client discussions related to change management services.
• We continuously improve change management processes, methodologies, and best practices across engagements.

Technologies

• AI
• Cloud
• IoT
• Support
• Robotics
• SAP
• Salesforce
• ServiceNow

More

We are SoftServe, a global IT consulting and digital services company with more than 30 years of experience helping organizations navigate complex business challenges through deep engineering expertise and research-backed innovation. Our teams work across digital engineering, data and analytics, cloud, and AI/ML, delivering practical, scalable solutions for clients in high tech, financial services, healthcare, life sciences, retail, energy, and manufacturing. We offer a flexible work model, competitive market-based pay, health coverage, paid time off, wellness support, and learning opportunities, along with approachable leadership and access to advanced tech communities focused on AI/ML, Cloud, Quantum Computing, IoT, and Robotics. We work collaboratively and create an environment where people can shape solutions with clarity, confidence, and purpose.

last updated 36 week of 2026