Senior Case Worker & Medico-Legal Coordinator

Communicourt; Birmingham; On-site; GBP 32,000 - 45,000; Full time

Job summary

NRC Operations in the United Kingdom is seeking an exceptionally organised Senior Case Worker to support medical experts and coordinate communication with solicitors. This is not a traditional legal or clinical role; it is a high-level PA, EA and complex administration position where outstanding judgement and relationship-building matter.

You will become a trusted point of contact for experts and solicitors, keep cases and deadlines on track, and ensure reports and correspondence are accurate,

Qualifications

• Experience as a PA, EA, senior administrator or case coordinator.
• Excellent organisation and the ability to manage competing priorities and deadlines.
• Strong written communication, proofreading and document formatting.
• Clear, professional English with high accuracy and discretion.

Responsibilities

• Manage an allocated caseload and provide tailored administrative support to medical experts.
• Build strong, professional relationships with experts, solicitors and colleagues.
• Act as central liaison, managing emails, updates, actions and deadlines.
• Format and quality-check detailed reports, letters and case correspondence.
• Keep stakeholders informed, manage expectations and resolve issues with diplomacy.
• Occasionally provide support outside normal office hours when needed.
• Share ideas with the Operations Director to improve processes and service.

Skills

PA/EA experience

Case coordination

Attention to detail

Written communication

Relationship management

Organisation & prioritisation

Job description

NRC Operations in the United Kingdom is seeking an exceptionally organised Senior Case Worker to support medical experts and coordinate communication with solicitors. This is not a traditional legal or clinical role; it is a high-level PA, EA and complex administration position where outstanding judgement and relationship-building matter.

You will become a trusted point of contact for experts and solicitors, keep cases and deadlines on track, and ensure reports and correspondence are accurate,