Case Manager

Active Care Group; Dulverton; Hybrid; GBP 32,000 - 44,000; Full time

Benefits offered by this job

25 days + bank holidays

Birthday off

Training support for qualifications

Employee Assistance Programme

Job summary

Active Care Group is seeking an Associate Clinical Case Manager to support clients with acquired neurological damage in the Bury & North West area. The role involves coordinating cost-effective services, creating rehabilitation plans, and working with families and Deputies in clients' homes and communities.

The ideal candidate holds a UK health qualification and has experience in a community setting, with strong communication and organisational skills.

Qualifications

• UK professional health qualification and registration where applicable.
• Experience with neurological conditions and community-based work.
• Knowledge of MCA, DoLS and safeguarding frameworks.

Responsibilities

• Provide, maintain, and coordinate case management services for diverse clients and families.
• Assess client needs and risks; develop and agree Case Management Plans with clients or representatives.
• Create action plans with timelines aligned to client goals.
• Build positive therapeutic relationships with clients, families, Deputies, and solicitors.
• Develop and implement a Rehabilitation and Support Plan for carers and support workers.
• Recruit, supervise and manage care/support workers.
• Adapt duties to meet changing service needs while ensuring client outcomes.
• Ensure service user needs align with business objectives.

Skills

Interpersonal skills

Verbal & written communication

Team & independent work

IT literacy (MS Word/Excel/Outlook)

Driving licence

Time management & planning

Education

UK professional health qualification (nurse, OT, physio, social worker)

BABICM / IRCM registration desirable

Tools

MS Word

Excel

Outlook

Job description

Come and join one of the UK’s largest providers in complex care. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone. Northern Case Management have been established since 1997, founded to support people with acquired neurological damage (i.e. brain & spinal cord injury). In 1997 this level of support was almost unheard of but has since become an integral and incredibly important element of supporting people with acquired neurological damage. We have an amazing opportunity for an Associate Clinical Case Manager to join us as at Northern Case Management. Main focus Location: Bury & North West We are looking for experienced Paediatric and / or Adult Clinical Case Managers.

About the role:

The primary role of the Clinical Case Manager is to network cost effective services and resources on behalf of our clients to bring about an improvement in their quality of life. This includes assessing, facilitating, planning and advocating for their needs on an individual basis. This ensures that management is Client focused; that the most appropriate services are accessed; and that continuity, consistency and structure are maintained. Our work includes setting rehabilitation goals with Clients and support workers in the home environment; facilitating the client's and family's adjustment to the injuries; recruiting, training and supporting support workers; and managing care regimes.

What you’ll be working:

Ideal: Full time, 37.5 hours per week Monday to Friday, normal office hours Hybrid. Please note this can be discussed at the interview.

What you’ll be doing:

• Provide & maintain a case management service to a range of clients, families & Finance Deputies working within all NCM Policies, Procedures & supporting documentations.
• Assessment of Client Needs and Risks and Produce Case Management Plan and agree with the client and/or their representatives prior to providing active intervention.
• Produce action plans and goals with timeframes that are specific and relevant to the client.
• Establish and maintain a positive therapeutic working relationship with clients, families, Deputies and litigation solicitors.
• Produce and implement a Support & Rehabilitation Plan with specific guidelines for support workers to implement the support/rehabilitation program.
• Recruit, select & manage care/support workers.
• To undertake any other duties appropriate and as reasonably required, to meet the changing needs of the service.
• Ensuring service user needs and business objectives are met.

What you’ll have:

• Hold a UK professional Health qualification ie, nurse, OT, Physio Social Worker etc.
• BABICM / IRCM registration desirable.
• Have some experience of neurological conditions and working in a community setting.
• Thorough knowledge of the CQC fundamental standards and quality statements.
• Full working knowledge of the Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DoLS) and Safeguarding frameworks.
• Ability to work as part of a team and as an individual.
• To provide direction support workers.
• Self-confidence and able to manage challenging situations.
• Ability to address and respond to employee issues in a fair and consistent manner. Including informal and formal performance management.
• Excellent interpersonal, verbal and written communication skills.
• Strong organisational, time management and planning skills, with a commitment to self-management and continuous personal development.
• IT literate. Use of MS Word, Excel and Outlook.
• Flexible, professional and positive approach to multi-site working.
• Proven reliability in terms of full attendance and timekeeping.
• Full UK driving licence.

What to look forward to:

• 25 days plus bank holidays
• Birthday off
• Training support for Qualifications
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Benefits Hubgiving discounts and savings on your weekly shop
• Free 24 hour confidentialEmployee Assistance Programme Helpline & Appto support with legal, health, wellbeing, relationship and consumer advice
• ANest Personal Pensionaccount
• Access to join aMedicash Health Planfor you and your family to save money on everyday health essentials– like going to the dentist or opticians
• We recognise outstandingActive Behavioursvia theActive Awardsprogramme
• Enhanced Sick & Maternity Pay benefits
• Refer a FriendSchemeand earn yourself up to£1500by recommending someone you know ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Northern Case Management work closely with the client and their family or representative to provide tailored support packages for clients in their own homes and in the community. NCM has continued to expand to meet the increasing requirement for case management services and now boasts a multi-disciplined team of 10 case managers plus support staff at head office and manages over 250 care/support workers on behalf of Clients. NCM is determined to continually develop in order to provide intervention for as many people as possible.

Take a look around the company https://activecaregroup.co.uk/