Senior Case Officer (Appointeeship & Deputyship)

Golearnleicestershire; Leicester; On-site; GBP 33,000 - 35,000; Full time

Job summary

Leicestershire County Council is recruiting a Senior Case Officer to oversee the day-to-day running of the Appointeeship & Deputyship team. The role focuses on safeguarding finances for adults lacking capacity and coordinating staff to deliver timely, high-quality service.

You will supervise the team, handle complex cases, and ensure effective collaboration with other departments while maintaining strong compliance with current legislation.

Qualifications

• Education to GCSE or NVQ Level 2 or equivalent experience in a social care or government finance or administrative field.
• Experience supervising service delivery, staff and resources and gaining successful outcomes from difficult conversations.
• Professional curiosity and practical problem-solving abilities.
• Experience using financial and data management systems.
• Knowledge of Adult Social Care and Welfare Benefits; high standards of written and verbal communication.
• Experience working independently, with integrity and accountability, under minimal supervision.
• Extensive, up-to-date knowledge of current legislation in relation to Appointeeship & Deputyship and its application in policy and practice.

Responsibilities

• Assigning workload and coordinating to achieve an effective, efficient, and timely service.
• Supervising day-to-day operation of the A&D team and providing guidance on operational matters, development, performance, attendance, and conduct.
• Providing advice and guidance to team members on complex cases.

Skills

Supervisory experience

Problem-solving

Financial and data management

Communication

Adult Social Care knowledge

Independent working

Legislation knowledge (Appointeeship/3

Education

GCSE / NVQ Level 2 or equivalent experience in social care/government finance/administration

Job description

Organisation:Leicestershire County Council

WorkLocation:County Hall, Glenfield, Leicester, LE3 8RA

Salary:£33,129 - £35,493 per annum (pro rata for part time)

WorkingHours:37 hours Per Week

ContractType:Permanent

Closing Date: Sunday 20th September 2026

Interview Date: W/C 05th October 2026

An exciting opportunity has arisen for us to appoint a new Senior Case Officer to oversee the day-to-day running of the team.

About The Role

The Appointeeship & Deputyship (A&D) team provide a money management service for Adult Social Care service users in Leicestershire who lack mental capacity to manage their own affairs independently. We are a busy and supportive team with a varied workload and

Daily activities include

• Assigning workload and associated work activities to A&D Case Officers and ensure their coordination to achieve an effective, efficient, and timely service.
• Supervising the day-to-day operation of the A&D team and providing guidance on operational matters, development, performance, attendance, and conduct.
• Providing advice and guidance to team members, and other department staff members in relation to complex cases.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• Education to GCSE or NVQ Level 2 or equivalent experience of working in a social care or government finance or administrative field.
• Experience of taking supervisory responsibility for service delivery, staff, and resources and gaining successful outcomes from difficult conversations.
• Professional curiosity and practical problem-solving abilities.
• Experience of using financial and data management systems.
• Knowledge of Adult Social Care and Welfare Benefits and high standards of both written and verbal communication.
• Experience of working independently, with integrity and accountability, under minimal supervision.
• Extensive, up to date knowledge of current legislation in relation to Appointeeship & Deputyship and associated guidance, and its application in established policy and practice.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Su Strange - Senior Case Officer
Telephone: [phone]
Email: [e-mail]

Or
Lynda Wilson - Team Manager
Telephone: [phone]
Email: [e-mail]