Senior Case Officer, Appointeeship & Deputyship Lead

Leicestershire County Council; Glenfield; On-site; GBP 33,000 - 35,000; Full time

Job summary

Leicestershire County Council is seeking a Senior Case Officer to oversee the day-to-day running of the Appointeeship & Deputyship team at County Hall, Leicester. You will manage workloads, supervise staff, and provide guidance on complex cases, ensuring effective service delivery.

The role requires knowledge of Adult Social Care, welfare benefits, and current legislation relating to appointeeship and deputyship. Flexible working options can be discussed during the process.

Qualifications

• Education to GCSE or NVQ Level 2 or equivalent experience in social care/government admin.
• Experience supervising service delivery, staff and resources.
• Strong problem-solving and professional curiosity.
• Experience using financial and data management systems.
• Knowledge of Adult Social Care and welfare benefits; strong written and verbal communication.
• Ability to work independently with integrity and accountability.
• Up-to-date knowledge of Appointeeship & Deputyship legislation and guidance.

Responsibilities

• Assign workload to A&D Case Officers and coordinate timely service.
• Supervise day-to-day operation of the A&D team and advise on operational matters.
• Provide guidance to team members on complex cases.

Skills

Supervisory experience

Problem solving

Data management

Written and verbal communication

Independence & accountability

Legislation knowledge (Appointeeship &

Education

GCSE or NVQ Level 2 or equivalent

Tools

Financial systems

Data management systems

Job description

Leicestershire County Council is seeking a Senior Case Officer to oversee the day-to-day running of the Appointeeship & Deputyship team at County Hall, Leicester. You will manage workloads, supervise staff, and provide guidance on complex cases, ensuring effective service delivery.

The role requires knowledge of Adult Social Care, welfare benefits, and current legislation relating to appointeeship and deputyship. Flexible working options can be discussed during the process.