Senior Case Officer (Appointeeship & Deputyship)

Leicestershire County Council; Glenfield; On-site; GBP 33,000 - 35,000; Full time

Job summary

Leicestershire County Council is seeking a Senior Case Officer to oversee the day-to-day running of the Appointeeship & Deputyship team at County Hall, Leicester. You will manage workloads, supervise staff, and provide guidance on complex cases, ensuring effective service delivery.

The role requires knowledge of Adult Social Care, welfare benefits, and current legislation relating to appointeeship and deputyship. Flexible working options can be discussed during the process.

Qualifications

• Education to GCSE or NVQ Level 2 or equivalent experience in social care/government admin.
• Experience supervising service delivery, staff and resources.
• Strong problem-solving and professional curiosity.
• Experience using financial and data management systems.
• Knowledge of Adult Social Care and welfare benefits; strong written and verbal communication.
• Ability to work independently with integrity and accountability.
• Up-to-date knowledge of Appointeeship & Deputyship legislation and guidance.

Responsibilities

• Assign workload to A&D Case Officers and coordinate timely service.
• Supervise day-to-day operation of the A&D team and advise on operational matters.
• Provide guidance to team members on complex cases.

Skills

Supervisory experience

Problem solving

Data management

Written and verbal communication

Independence & accountability

Legislation knowledge (Appointeeship &

Education

GCSE or NVQ Level 2 or equivalent

Tools

Financial systems

Data management systems

Job description

Organisation:Leicestershire County Council

WorkLocation:County Hall, Glenfield, Leicester, LE3 8RA

Salary:£33,129 - £35,493 per annum (pro rata for part time)

WorkingHours:37 hours Per Week

ContractType:Permanent

Closing Date:Sunday 20th September 2026

Interview Date:W/C 05th October 2026

An exciting opportunity has arisen for us to appoint a new Senior Case Officer to oversee the day-to-day running of the team.

About The Role

The Appointeeship & Deputyship (A&D) team provide a money management service for Adult Social Care service users in Leicestershire who lack mental capacity to manage their own affairs independently. We are a busy and supportive team with a varied workload and

Daily activities include

• Assigning workload and associated work activities to A&D Case Officers and ensure their coordination to achieve an effective, efficient, and timely service.
• Supervising the day-to-day operation of the A&D team and providing guidance on operational matters, development, performance, attendance, and conduct.
• Providing advice and guidance to team members, and other department staff members in relation to complex cases.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• Education to GCSE or NVQ Level 2 or equivalent experience of working in a social care or government finance or administrative field.
• Experience of taking supervisory responsibility for service delivery, staff, and resources and gaining successful outcomes from difficult conversations.
• Professional curiosity and practical problem-solving abilities.
• Experience of using financial and data management systems.
• Knowledge of Adult Social Care and Welfare Benefits and high standards of both written and verbal communication.
• Experience of working independently, with integrity and accountability, under minimal supervision.
• Extensive, up to date knowledge of current legislation in relation to Appointeeship & Deputyship and associated guidance, and its application in established policy and practice.

In addition, wealsoexpect you to shareour commitment to our valuesandto delivering accessible and inclusive services which meet the needs of all of our residents.You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.Weare a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, whichmayinclude part time working, job sharing,term-time working, flexible start and finish times,and hybrid working,depending on the requirements of the roleand the service.If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Su Strange - Senior Case Officer
Telephone: [phone]
Email:[e-mail]

Or
Lynda Wilson - Team Manager
Telephone: [phone]
Email :[e-mail]

By applying for this post, you agree to ourTerms and Conditions.