Case Officer - Appointeeship & Deputyship

Leicestershire County Council; Glenfield; On-site; GBP 30,000 - 32,000; Full time

Job summary

Leicestershire County Council is seeking two Case Officers to join the Appointeeship and Deputyship team at County Hall, Leicester. You will safeguard the financial wellbeing of vulnerable adults by managing day-to-day finances, acting as a Corporate Appointee and negotiating with external bodies to secure full benefit entitlements.

The role requires strong attention to detail, experience managing client caseloads and knowledge of welfare benefits, GDPR and adult social care policy.

Qualifications

• GCSE/NVQ Level 2 or equivalent with relevant experience in social care or government finance.
• Significant experience managing a caseload and handling queries from the public.
• Knowledge of Adult Social Care policy, welfare benefits and pensions.
• Strong written and verbal communication skills.
• Independent worker with integrity and accountability.
• Awareness of Appointee and Deputy obligations; GDPR/confidentiality.

Responsibilities

• Managing day-to-day finances, from paying bills to selling property.
• Acting as a Corporate Appointee - ensuring clients receive their full benefit entitlements.
• Negotiating with external organisations like utility providers, care providers, landlords and other local authorities.
• Submitting detailed financial reports to the Office of the Public Guardian.
• Keeping accurate records and case notes.
• Playing a key role in ensuring our clients have the best quality of life that they can afford.

Skills

Caseload management

Financial scrutiny

Attention to detail

Communication skills

Problem solving

GDPR confidentiality

Welfare benefits knowledge

Education

GCSE/NVQ Level 2 or equivalent

Job description

Organisation: Leicestershire County Council
Work Location: County Hall, Leicester, LE3 8RL
Salary:£29, 550 to £32,055 Per annum (pro rata for part-time)
Working Hours:37 Hours Per Week
Contract Type: Permanent
Closing Date:Sunday 20th September 2026
Interview Date(s):W/C 05th October 2026

The Appointeeship and Deputyship team is looking for two new Case Officer colleagues to join our busy and supportive team in supporting vulnerable adults who lack the mental capacity to manage their own finances. These roles would particularly suit those from a banking or benefits background, but we are interested in hearing from anybody who can demonstrate a passion for problem-solving, excellent attention to detail and experience of managing a client caseload.

About the Role

Our Case Officers safeguard the financial wellbeing of some of our most vulnerable service users, helping them maintain as much independence as possible by:

• Managing day-to-day finances, from paying bills to selling property.
• Acting as a Corporate Appointee - ensuring clients receive their full benefit entitlements.
• Negotiating with external organisations like utility providers, care providers, landlords and other local authorities.
• Submitting detailed financial reports to the Office of the Public Guardian.
• Keeping accurate records and case notes.
• Playing a key role in ensuring our clients have the best quality of life that they can afford.

An enhanced DBS check is required for this post

For information on our approach to the recruitment of ex-offenders, please see our policy statement

About You

We would like you to be able to demonstrate the following qualities, skills and experience:

• Educated to GCSE / NVQ Level 2 or equivalent level of demonstrable and relevant experience of working in a social care, health or Government finance or administrative field.
• substantial relevant experience in managing a caseload and dealing effectively with queries and correspondence from the public. Experience in managing client caseloads and of using financial and data management systems
• Professional curiosity and practical problem-solving abilities and knowledge of Adult Social Care and Welfare Benefits. Basic knowledge of national Adult Social Care policy and law, state benefits and pensions
• High standards of both written and verbal communication
• Experience of working independently, with integrity and accountability, under minimal supervision
• Awareness of the obligations of an Appointee and Deputy. substantial experience in interpreting and communicating complex information.
• Understanding of and commitment to Equal Opportunities, the Equality Act 2010, confidentiality and GDPR.

In addition, wealsoexpect you to shareour commitment to our valuesandto delivering accessible and inclusive services which meet the needs of all of our residents.You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.Weare aDisability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, whichmayinclude part time working, job sharing,term-time working, flexible start and finish times,and hybrid working,depending on the requirements of the roleand the service.If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Su Strange, Senior Case Officer
Telephone: [phone]
Email: [e-mail]

Lynda Wilson, Team Manager
Telephone: [phone]
Email : [e-mail]