Operational Support Grade

Mitie Cleaning & Hygiene Services; York and North Yorkshire; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive paid training

33 days annual leave

Free onsite parking (EV charging)

Onsite gym facilities

Subsidised staff canteen with free hot

Employee wellbeing support

Blue Light Card discounts

Career progression pathways

Job summary

HMP Millsike in York is recruiting for an Operational Support Grade (OSG). You will help keep the prison running safely, securely and efficiently while supporting prisoners, visitors and colleagues.

The role includes visitor support, security operations and a range of prison duties with full training provided. This permanent, full-time position offers a competitive salary, 33 days of annual leave, staff discounts, free onsite parking and extensive development opportunities within Mitie’s

Qualifications

• Be eligible to work in the UK. This role is not eligible for Skilled Worker visa sponsorship.
• Moderate level of physical fitness.
• Able to pass HMPPS security clearance checks, including 10-year history, financial checks and social media screening.

Responsibilities

• Welcome and support visitors; ensure they are treated with dignity during visits.
• Conduct routine searching procedures and assist families during visits.
• Maintain security, monitor CCTV, escort visitors and vehicles as required.
• Support prisoner reception processes and day-to-day operational tasks.

Skills

Excellent communication

Interpersonal skills

Empathy and respect

Resilience and confidence

Integrity and sound judgement

Calm and professional under pressure

Team collaboration

Organisational skills

Tools

Microsoft Word

Outlook

Excel

Job description

Better places, thriving communities.

Operational Support Grade (OSG)

HMP Millsike, York (YO41 1FZ)

Salary: £30,372.08 per annum plus excellent benefits

Contract: Permanent, Full Time

Hours: Average 40 hours per week, working a range of shifts including days, evenings, nights, weekends and Bank Holidays. We aim to provide fair, predictable shift patterns to help support a healthy work-life balance.

Looking for a Career Where You Can Make a Difference Every Day?

At HMP Millsike, we're looking for compassionate, resilient and motivated people to join our Operational Support Team.

This is a unique opportunity to work in a modern, purpose-built prison where you'll help create a safe, respectful and supportive environment for prisoners, visitors, colleagues and the wider community.

As an Operational Support Grade (OSG), you'll play a vital role in the day-to-day running of the prison. From welcoming visitors and supporting families, to maintaining security and helping ensure the prison operates safely and effectively, no two days are ever the same.

No previous prison experience is required. We provide full training and support to help you succeed in your new career.

At HMP Millsike, we are committed to building a diverse workforce that reflects the communities we serve.

OSG colleagues play an important role across the prison, particularly in areas such as visitor searching, family visits, safeguarding and supporting a positive environment for prisoners and visitors alike.

We welcome applications from individuals from all backgrounds, including those looking for a career change, returning to work after a career break, or seeking a rewarding role where they can make a real difference.

Why Join HMP Millsike?

• Competitive salary of £30,372.08
• Comprehensive paid training programme
• Ongoing professional development opportunities
• Internal career progression pathways
• 33 days annual leave including Bank Holidays
• Overtime opportunities
• Free onsite parking including EV charging points
• Free access to onsite gym facilities
• Subsidised staff canteen with free meal during shifts
• Employee wellbeing and support services
• Blue Light Card discounts

What We're Looking For

We value potential, attitude and personal qualities more than previous experience. Many of our colleagues have joined from backgrounds including retail, healthcare, administration, hospitality and education.

We Would Love To Hear From Applicants Who Demonstrate

• Excellent communication and interpersonal skills
• Empathy, patience and respect for others
• Resilience and confidence in a challenging environment
• Integrity and sound judgement
• A calm and professional approach under pressure
• The ability to work effectively as part of a team
• Good organisational skills and attention to detail
• Basic IT skills including Microsoft Word, Outlook and Excel

If you enjoy working with people, communicating with confidence and making a positive difference, we'd love to hear from you.

About The Role

As an OSG, you'll help keep the prison running safely, securely and efficiently while supporting prisoners, visitors and colleagues.

Visitor Support

Many visitors arrive at the prison feeling anxious, emotional or uncertain.

You'll play an important role in helping visitors feel welcomed, supported and treated with dignity throughout their visit.

This May Include

• Welcoming visitors on arrival
• Carrying out routine searching procedures
• Supporting families during visits
• Answering questions and providing guidance
• Ensuring a safe and positive visitor experience

Security and Operations

You'll help maintain the safe and secure operation of the prison by:

• Managing entry and exit procedures
• Conducting searches of people, vehicles and property
• Escorting visitors, contractors and vehicles around the site
• Carrying out patrols and security checks
• Monitoring CCTV and security systems
• Operating the prison radio network
• Responding appropriately to incidents and emergencies

Prison Support Activities

You will also support a range of operational duties including:

• Monitoring and processing prisoner mail
• Maintaining records and logs
• Supporting prisoner reception processes
• Assisting with prisoner movements
• Supervising activities when required
• Supporting clothing and property exchanges
• Monitoring the prison telephone system
• Contributing to safeguarding procedures

Working Environment

This is a varied and active role.

You Will Be Required To

• Walk and stand for extended periods
• Work both indoors and outdoors
• Carry out some lifting and carrying activities
• Work independently at times, particularly during night shifts
• Follow security procedures and operational standards

The role requires both physical resilience and strong people skills.

Full Training Provided

Successful applicants will complete a fully funded 2-week Initial Training Course (ITC) at HMP Millsike.

This comprehensive training programme will provide the skills, knowledge and confidence needed to carry out the role safely and effectively.

Throughout your career, you'll continue to receive support, mentoring and opportunities to develop.

Essential Requirements

To apply, you must:

• Be eligible to work in the UK. Please note that this role is not eligible for new Skilled Worker visa sponsorship under current immigration rules.
• Have a moderate level of physical fitness.
• Be able to pass HMPPS security clearance checks, including:
• 10-year employment/activity history
• Financial checks
• Social media screening

This role is exempt from the Rehabilitation of Offenders Act 1974.

Travel Information

HMP Millsike is located in a rural area with limited public transport links. Due to fixed shift times aligned to prison operational requirements, access to your own transport is highly beneficial.

Start a Career That Matters

Whether you're looking for a new challenge, returning to work, or seeking a role where you can make a meaningful impact, HMP Millsike could be the opportunity you've been looking for.

Our market‑leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?