Senior Cargo Operations Lead - Global Freight & Customer Service

Qatar Airways Group; Greater London; Hybride; GBP 45 000 - 60 000; Plein temps

Résumé du poste

Qatar Airways Cargo is seeking a Senior Cargo Operations Agent for our London office. The role focuses on providing cargo operations and customer service support, interacting with customers and ground handlers to maintain high-quality service levels.

The successful candidate will have at least 3 years’ experience in air cargo operations, knowledge of IATA/TACT and Dangerous Goods regulations, and strong English and computer skills. You must have the legal right to live and work in the UK.

Qualifications

• Minimum of 3 years’ experience in air cargo operations.
• Knowledge of IATA/TACT and Dangerous Goods Regulations.
• Good computer literacy and command of English.

Responsabilités

• Develop operational plans and provide quality customer support.
• Coordinate with Local Ground Handling Agents and Head Office Cargo Department to ensure high-quality service for import and export.
• Supervise a functional area at the station and ensure safe, compliant operations.
• Liaise with external service providers to meet Qatar Airways Cargo standards and expectations.
• Monitor performance of external providers to ensure safety, security, quality, and service standards.
• Support management of freighter aircraft or cargo operations disruptions or emergencies.

Connaissances

English language proficiency

Air Cargo operations knowledge

Customer service

Formation

College or University degree

Description du poste

Qatar Airways Cargo is seeking a Senior Cargo Operations Agent for our London office. The role focuses on providing cargo operations and customer service support, interacting with customers and ground handlers to maintain high-quality service levels.

The successful candidate will have at least 3 years’ experience in air cargo operations, knowledge of IATA/TACT and Dangerous Goods regulations, and strong English and computer skills. You must have the legal right to live and work in the UK.