Cargo Agent

Right Now Recruitment; London Borough of Hounslow; On-site; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Annual attendance bonus

Job summary

Right Now Group currently recruits for Cargo Agent roles at Heathrow-based cargo operations. You will be part of a busy team, supporting customers, airline partners and warehouse staff to ensure shipments move smoothly and safely. The role is in Feltham (Heathrow area), with a 4 on / 4 off shift pattern and a competitive salary.

Salary is £30,000–£31,000 per annum, with an annual attendance bonus. Full training provided and opportunities to develop within aviation and logistics.

Qualifications

• Fluent spoken and written English.
• Ability to learn and navigate airline IT systems.
• Professional and customer-focused approach.
• DBS check and security checks required.

Responsibilities

• Create, update and maintain cargo records using airline systems.
• Sort and check cargo documentation per airline requirements.
• Assist customers collecting cargo, answer queries and process charges.
• Manage incoming calls and respond to enquiries professionally.
• Liaise with warehouse staff, drivers and airline representatives to coordinate cargo movements.
• Carry out Dangerous Goods checks in line with IATA regulations and AVI checks where required.
• Ensure paperwork and records are accurate and up to date.

Skills

Excellent communication

Basic computer skills

Strong organisational skills

Customer-focused approach

Independent worker

Office/administration experience

Fluent English

Tools

Airline computer systems

Job description

Right Now Group are currently recruiting for Cargo Agents to join our client, a leading cargo ground handling company based at Heathrow Airport!

Are you organised, customer-focused and looking for an exciting opportunity within the aviation and logistics industry?

This is a fantastic opportunity to become part of a busy, fast-paced cargo operation, working closely with airline partners to ensure goods and consignments are processed efficiently and transported safely and securely across the world.

You'll play an important role in the day-to-day running of the cargo office, supporting customers, airline representatives, warehouse teams and drivers to ensure everything runs smoothly.
Location: Feltham (Heathrow Airport area)

Salary: £30,000 - £31,000 per annum, depending on experience. Bonus: Annual attendance bonus, paid at the end of the year.

Shift Pattern: 4 on / 4 off rotation a mixture of 2 days, 07:00 - 19:00 and 2 nights, 19:00 - 07:00.

Key Responsibilities as a Cargo Agent:

• Creating, updating and maintaining accurate records of all cargo consignments using airline computer systems.

• Sorting, checking and distributing cargo documentation in line with individual airline requirements.

• Assisting customers collecting cargo, answering queries and processing payments for any applicable charges.

• Managing incoming telephone calls and responding to enquiries professionally, politely and efficiently.

• Liaising with warehouse colleagues, drivers and airline representatives to coordinate cargo movements and resolve any issues.

• Carrying out relevant Dangerous Goods checks in accordance with IATA regulations, alongside AVI (Live Animal) checks where required.

• Ensuring all paperwork, cargo information and operational records are accurate and up to date.

Key Skills as a Cargo Agent

• Excellent communication skills, both written and verbal, with confidence communicating via telephone, email and face-to-face.

• Basic computer skills and the ability to learn and navigate different IT systems.

• Strong organisational skills with good attention to detail.

• A professional and customer-focused approach.

• The ability to work independently as well as part of a wider team.

• Previous office or administration experience would be advantageous

• Fluent spoken and written English is essential.

Due to the nature of the aviation industry, successful candidates must be able to complete the required pre-employment security checks. These include:

• A fully checkable 5-year employment and/or education history.

• A DBS check (criminal record check).

Why Apply for the Cargo Agent position?

• Opportunity to work within the exciting aviation and cargo industry.

• Full training provided, making this a great opportunity for candidates looking to develop new skills.

• Work alongside established airline partners and experienced cargo operations teams.

• Competitive annual salary with an additional attendance bonus.

• A varied role combining administration, customer service and operational support.

If you're organised, confident communicating with people and enjoy working in a fast-paced environment, we'd love to hear from you!