Cargo Agent

Right Now Group; Greater London; On-site; GBP 30,000 - 31,000; Full time

Job summary

Right Now Group is recruiting for a Cargo Agent to join a leading cargo ground handling team based near Heathrow. You will support day-to-day cargo office operations in Feltham, handling shipment documentation and inquiries while liaising with airline representatives, warehouse teams and drivers.

Full training provided; previous aviation experience helpful but not essential; you must be reliable, organized and customer-focused with good computer skills.

Qualifications

• Experience handling cargo documentation and records.
• Ability to work in a busy environment and coordinate with multiple teams.
• Willingness to undergo DBS check and training.

Responsibilities

• Create, update and maintain accurate cargo consignment records using airline computer systems.
• Check, process and distribute cargo documentation in accordance with airline and operational requirements.
• Assist customers collecting cargo, responding to enquiries and processing applicable charges and payments.
• Handle incoming telephone calls and email enquiries professionally and efficiently.
• Liaise with warehouse teams, drivers and airline representatives to coordinate cargo movements and resolve operational issues.
• Carry out relevant Dangerous Goods and Live Animal (AVI) checks where required, following IATA regulations and company procedures.

Skills

Organisational skills

Customer service

Computer literacy

Communication skills

Tools

Airline computer systems

Job description

Cargo Agent - Heathrow Airport

Right Now Group are currently recruiting for Cargo Agents to join our client, a leading cargo ground handling company based in Feltham, within the Heathrow Airport area.

This is an excellent opportunity to join a busy aviation and logistics operation, working closely with airline representatives, customers, warehouse teams and drivers to ensure cargo consignments are processed accurately and efficiently.

The successful candidate will support the day-to-day running of the cargo office, handling shipment documentation, customer enquiries, cargo records and operational administration.

Previous aviation or cargo experience is advantageous but not essential, as full training will be provided. We are looking for organised, reliable and customer-focused individuals who are confident using computer systems and communicating with customers.

Key Responsibilities of a Cargo Agent

• Create, update and maintain accurate cargo consignment records using airline computer systems.
• Check, process and distribute cargo documentation in accordance with airline and operational requirements.
• Assist customers collecting cargo, responding to enquiries and processing applicable charges and payments.
• Handle incoming telephone calls and email enquiries professionally and efficiently.
• Liaise with warehouse teams, drivers and airline representatives to coordinate cargo movements and resolve operational issues.
• Carry out relevant Dangerous Goods and Live Animal (AVI) checks where required, following IATA regulations and company procedures.

The Successful Cargo Agent

• Excellent written and verbal communication skills, with fluent spoken and written English.
• Good computer skills and the ability to learn new airline and cargo management systems.
• Strong organisational skills, attention to detail and the ability to maintain accurate records.
• A professional and customer-focused approach when dealing with customers and operational teams.
• Ability to work independently and as part of a team within a busy, fast-paced environment.
• Previous office, administration, customer service or aviation experience would be advantageous but is not essential.

Cargo Agent Salary & Benefits

• Salary: £30,000 - £31,000 per annum, depending on experience.
• Location: Feltham, Heathrow Airport area.
• Shift Pattern: 4 on / 4 off rotation.
• Working Hours: 2 days (06:30 - 18:30), followed by 2 nights (18:30 - 06:30).
• Training: Full training provided.

Due to the secure nature of the aviation industry, successful candidates must be able to complete a fully checkable five-year employment and/or education history and pass a DBS check.