Senior Cargo Operations Agent

Qatar Airways Group; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

Qatar Airways Cargo is seeking a Senior Cargo Operations Agent for our London office. The role focuses on providing cargo operations and customer service support, interacting with customers and ground handlers to maintain high-quality service levels.

The successful candidate will have at least 3 years’ experience in air cargo operations, knowledge of IATA/TACT and Dangerous Goods regulations, and strong English and computer skills. You must have the legal right to live and work in the UK.

Qualifications

• Minimum of 3 years’ experience in air cargo operations.
• Knowledge of IATA/TACT and Dangerous Goods Regulations.
• Good computer literacy and command of English.

Responsibilities

• Develop operational plans and provide quality customer support.
• Coordinate with Local Ground Handling Agents and Head Office Cargo Department to ensure high-quality service for import and export.
• Supervise a functional area at the station and ensure safe, compliant operations.
• Liaise with external service providers to meet Qatar Airways Cargo standards and expectations.
• Monitor performance of external providers to ensure safety, security, quality, and service standards.
• Support management of freighter aircraft or cargo operations disruptions or emergencies.

Skills

English language proficiency

Air Cargo operations knowledge

Customer service

Education

College or University degree

Job description

The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more.At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple.

To support our VISION 2027 roadmap, we are looking for talents – the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.

Become the ambassador and the orchestrator of Qatar Airways Cargo VISION 2027.

We are pleased to announce this incredibly exciting opportunity to be part ofQatar Airways,Cargo Operations teamas aSenior Cargo Operations Agentin our office inLondon.

Join the#MovedByPeoplefamily and leave a mark as part ofCargo Operations. We care, we lead and we have fun managing small to large-scale business transformation projects to offer simple service to our customers while connecting global communities.

The role will involve providing Cargo Operations and Customer Service Functions including interaction with Customers and GHA for both Import and Export Cargo. The role will also secure proper Operational and Customer Service support to enable station to meet the Cargo Target as well as ensuring full compliance at all times with all Safety and Security Regulations and Procedures as per Host State and Company Requirements. Identify needs and improve Cargo Service and operational performance for station.

Some of the tasks include:

• Support the immediate supervisor in developing operational plan and to provide quality customer Support the immediate supervisor in developing operational plan
• Liaise with Local Ground Handling Agents and with Head Office Cargo Department to ensure/enhance a high-quality service provided by QR both import and export.
• Responsible for supervision and control of a functional area/station (e.g. the station, cargo operation, freighter ramp operation, freighter aircraft turnaround activities etc.) that has a direct impact on operations.
• Liaise with external service providers to ensure the operation is safe, secure, compliant and efficient; has satisfactory performance and services provided are up to Qatar Airways standards and expectation.
• Provides general representation on behalf of Qatar Airways when dealing with external service providers including but not limited to Ground Handling Agent/Cargo Agents, Freight Forwards, Airlines and other entities locally, in coordination with QR headquarters, as required.
• Liaise with Line Manager and/or Head Office of any Customs/Government regulation change that may affect services and the operation.
• Report operational Safety, Security and Occupational Health Safety (OHS) related hazards and any incident or accident within cargo operations
• Continued monitoring of the external service providers at the assigned station(s), through various means, to ensure their performance meets regulatory requirements as well as safety, security, quality, operational and service standards as defined by Qatar Airways.
• Support the management of freighter aircraft or cargo operations disruptions or emergency situations.

Qualification

Qualifications - External

About you

The successful candidate will have the following qualifications and skills:

• Relevant College or University qualifications with a minimum of 3 years’ experience on the job.
• Understanding of Air Cargo Operations and Cargo Reservations.
• Knowledge in Cargo Sales will be an added advantage.
• Knowledge of IATA/TACT and Dangerous Goods Regulations.
• Computer Literate and command of English language.

You must have the legal right to live and work in the UK