Operations Manager

Worldwide Flight Services; Manchester; In loco; GBP 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Worldwide Flight Services in Manchester seeks an Operations Manager to lead the cargo handling team and drive service excellence on site. You will set standards, engage the team, and pursue continuous improvement across all operations, aligning with global airline cargo leadership.

The role requires strong leadership, robust safety focus, and ability to build customer relationships while ensuring adherence to regulatory requirements. A background in air cargo or freight forwarding is desirable.

Competenze

• Proven experience delivering results as an Operations Manager.
• Strong organisational and leadership abilities.
• Excellent communication and interpersonal skills.
• Experience in compliance management and safety cultures.
• Ability to influence and drive improvements across teams.
• Experience in Air Cargo/Freight Forwarding is desirable.

Mansioni

• Lead the team to meet customer service SLA and CIQ expectations.
• Liaise with stakeholders to maintain high operation standards.
• Establish and maintain strong customer relationships.
• Ensure compliance with DfT/CAA requirements and customer specifics.
• Oversee internal and external audits for Safety and Security.
• Maintain good employee relations through effective communication.
• Ensure health, safety and security standards are upheld.
• Implement local measures to prevent injuries, incidents and damages.
• Ensure staff training aligns with company policy and SOPs.
• Drive Continuous Improvement actions and share best practices.

Conoscenze

Leadership

Organisational ability

Communication

Interpersonal skills

Compliance management

Descrizione del lavoro

Operations Manager

Department: Operations

Employment Type: Permanent - Full Time

Location: Manchester

Reporting To: General Manager

Description

We are looking for a passionate and talented Operations Manager to join our team at Manchester.

The Operations Manager will be responsible in leading the team and driving success across all aspects of the Cargo Handling business at the Manchester site. You will be responsible to set the standard and drive team engagement and to continuously improve the company’s operations, seeking opportunities for initiative & contributing to the long-term success of the business.

This is an exciting opportunity to be part of a global leader in the airline cargo industry.

Your main responsibilities on a day to day basis will be:

• Leading the team to ensure customer service SLA and CIQ expectations are met.
• Liaising with all stakeholders to ensure the operation performs to the highest standard.
• Establishing and maintain strong customer relationships.
• Ensuring compliance with all DfT/CAA requirements, as well as customer specifics.
• Managing internal and external audits across Safety and Security.
• Maintaining good employee relations through effective communication.
• Ensuring that company health, safety and security standards are maintained.
• Implementing local measures which help prevent employee injuries, aircraft or property damages, security and environmental incidents.
• Ensuring that all employees are trained to complete their job assignments, in accordance with company training policy.
• Ensuring they are familiar with applicable SOPs, procedures, and work rules.
• Implements preventive and corrective actions to be included in the Continuous Improvement program.

To be successful in this role you will need:

• Proven experience and delivery of results as an Operations Manager.
• Excellent organisational and leadership abilities.
• Strong communication and interpersonal skills.
• Experience in compliance management.
• Strong safety and security ethos.
• The ability to have an impact and influence the wider team and business.
• Air Cargo/Freight Forwarding experience is desirable.

Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.

Our Values

Safety

• Always look out for our own and each other's safety.
• Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
• Comply with all relevant safety regulations and standards at all times.
• Learn from mistakes and share that learning.

Customer Focus

• Delight customers by actively anticipating their needs, concerns and preferences.
• Offer alternative "yes" solutions to "no" situations.
• Deliver service excellence and always aim to exceed customer expectations.

Respect

• Appreciate everyone's background, cultural values and opinions at all times.
• Actively listen and understand other's intent and point of view, especially during disagreements.
• Build trusting relationships, demonstrate empathy and care for others.

Excellence

• Always do the right thing. Do it right the first time.
• Demonstrate extreme ownership: See it, Own it, Solve it.
• Adopt a growth mindset: keep learning, stay agile, be resilient.
• Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

• Prioritise SATS Group's interests over one's own and department needs.
• Proactively share resources, ideas and information constructively.
• Build on each other's strengths and ideas to achieve win-win outcomes.