Senior Care Team Leader - Complex Needs

Olive Recruit; Malvern; On-site; GBP 18,000 - 26,000; Full time

Job summary

Olive Recruit in Malvern is hiring a Deputy Manager to lead a high-acuity care team delivering 3:1, 4:1 and 5:1 staffing. The role oversees risk and incident management while providing hands-on support and team leadership in complex care settings.

You will support people with challenging behaviours, ensure safe staffing, and collaborate with clinical teams. Salary £16.00 per hour, 38 or 48 hours per week.

Qualifications

• Significant experience within complex care, learning disability, autism, ABI, mental health or high-risk behavioural services.
• Experience working within 3:1, 4:1 or 5:1 care packages, preferably in a leadership role.
• Strong experience supporting individuals with behaviours that challenge and physical aggression.
• Strong de-escalation and crisis management skills.
• Experience leading or supervising staff during challenging situations.

Responsibilities

• Leading and supporting the staff team during shifts.
• Ensuring safe staffing and effective deployment within enhanced care packages.
• Ensuring care plans, PBS plans and risk assessments are followed consistently.
• Recognising triggers and early warning signs and supporting effective de‑escalation.
• Leading the team during challenging behavioural incidents, including aggression, violence, absconding and self-injury.
• Ensuring restrictive interventions are only used when necessary, proportionate and appropriately authorised.
• Monitoring staff practice and addressing unsafe or inconsistent practice.
• Supporting staff supervision, development and competency.
• Completing and reviewing handovers, care records and incident reports.
• Supporting safeguarding, DoLS and least restrictive practice.
• Working closely with managers, clinical teams and other professionals.

Skills

Complex care

De-escalation

Crisis management

Staff supervision

Incident reporting

Education

Level 3 Health & Social Care qualification

Tools

PMVA

DMI training

Job description

Olive Recruit in Malvern is hiring a Deputy Manager to lead a high-acuity care team delivering 3:1, 4:1 and 5:1 staffing. The role oversees risk and incident management while providing hands-on support and team leadership in complex care settings.

You will support people with challenging behaviours, ensure safe staffing, and collaborate with clinical teams. Salary £16.00 per hour, 38 or 48 hours per week.