Lead Deputy Manager, Complex Care & High-Risk Support

Olive Recruit; Southampton; On-site; GBP 18,000 - 26,000; Full time

Job summary

Olive Recruit is seeking an experienced Team Leader and Deputy Manager to provide leadership within high-acuity care packages in Southampton. You will balance hands-on support with team leadership, risk management and incident handling in 3:1, 4:1 and 5:1 staffing arrangements.

You will oversee care plans, PBS plans and risk assessments, recognise triggers, and support de‑escalation and safeguarding processes while ensuring safe staffing and compliance.

Qualifications

• Significant experience in complex care, learning disability, autism, ABI, mental health or high-risk behavioural services.
• Experience working in 3:1, 4:1 or 5:1 care packages, preferably in a leadership role.
• Strong experience supporting individuals with behaviours that challenge and physical aggression.
• Strong de-escalation and crisis management skills.
• Experience of physical intervention/restraint within a care setting.
• Experience leading or supervising staff during challenging situations.
• Experience with PBS plans, risk assessments and complex care plans.
• Knowledge of safeguarding, DoLS and least restrictive practice.
• Strong incident reporting and escalation skills.

Responsibilities

• Leading and supporting the staff team during shifts.
• Ensuring safe staffing and effective deployment within enhanced care packages.
• Ensuring care plans, PBS plans and risk assessments are followed consistently.
• Recognising triggers and early warning signs and supporting effective de-escalation.
• Leading the team during challenging behavioural incidents, including aggression, violence, absconding and self-injury.
• Ensuring restrictive interventions are only used when necessary, proportionate and appropriately authorised.
• Monitoring staff practice and addressing unsafe or inconsistent practice.
• Supporting staff supervision, development and competency.
• Completing and reviewing handovers, care records and incident reports.
• Supporting safeguarding, DoLS and least restrictive practice.
• Working closely with managers, clinical teams and other professionals.

Skills

Leadership

Staff supervision

Crisis management

De-escalation

PBS plans

Risk assessments

Safeguarding

Incident reporting

Communication

Education

Level 3 Health & Social Care qualification

Job description

Olive Recruit is seeking an experienced Team Leader and Deputy Manager to provide leadership within high-acuity care packages in Southampton. You will balance hands-on support with team leadership, risk management and incident handling in 3:1, 4:1 and 5:1 staffing arrangements.

You will oversee care plans, PBS plans and risk assessments, recognise triggers, and support de‑escalation and safeguarding processes while ensuring safe staffing and compliance.