Senior Care Coordinator

Prestige Nursing; Guide; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

29 days' paid leave

37.5-hour week

Ongoing training & CPD

NEST workplace pension

Job summary

Prestige Nursing & Care East Lancashire is seeking a Senior Care Coordinator to join the Blackburn office, coordinating staff rotas, referrals and home-based care with a focus on person-centred support.

You will balance office duties with visits to clients’ homes, ensuring safe care, accurate records and timely package mobilisation, while building trusted relationships with families and professionals.

Qualifications

• Experience in care coordination, rostering or a senior care role.
• Excellent organisation, administration and communication skills.
• Calm, practical and solution-focused under pressure.
• Knowledge of person-centred care, safeguarding, risk management and CQC expectations.
• Confident in building professional relationships and handling sensitive information.
• Full UK driving licence and access to own vehicle.

Responsibilities

• Create and maintain safe, effective staff rotas using IRIS Digital Care.
• Coordinate new referrals from initial information through assessment, mobilisation and start of care.
• Carry out care assessments, reviews and manual-handling reviews in clients' homes.
• Keep training, compliance and care documentation accurate, current and review-ready.
• Support recruitment, onboarding and day-to-day engagement of care colleagues.
• Be a responsive point of contact for clients, families, commissioners and professionals.
• Spot risks or service pressures early and escalate appropriately.
• Participate in the shared out-of-hours on-call rota with the branch team.

Skills

Care coordination

Rostering

Senior care

Organisation

Administration

Communication

IRIS Digital Care

Education

Level 3 adult-care qualification

Tools

IRIS Digital Care

Job description

Prestige Nursing & Care East Lancashire is looking for a compassionate, organised and proactive Senior Care Coordinator to join our Blackburn office team. This is a key operational role within the branch: bringing together people, information and care arrangements so clients receive reliable, person-centred support.

We provide high-quality home-based care across East Lancashire, including specialist and complex packages delivered in partnership with families, case managers, commissioners and clinical professionals. The role combines office-based coordination with visits to people in their own homes, making it a strong opportunity for someone who enjoys solving problems, building trusted relationships and keeping several priorities moving.

What you will be doing

• Create and maintain safe, effective staff rotas using IRIS Digital Care, matching the right colleagues to each client's needs.
• Coordinate new referrals from initial information through assessment, mobilisation and a well-organised start of care.
• Carry out care assessments, reviews and manual-handling reviews in people's homes, within your training and competence.
• Keep training, compliance and care documentation accurate, current and ready for review or audit.
• Support the recruitment, on boarding and day-to-day engagement of care colleagues.
• Be a responsive point of contact for clients, families, case managers, commissioners and other professionals.
• Spot risks or service pressures early, take practical action and escalation appropriately.
• Take part in the shared out-of-hours on-call rota with support from the wider branch team.

What success looks like

Clients receive reliable, person-centred care from colleagues with the right skills; rotas, records and compliance information stay accurate; families and care colleagues feel informed and supported; and new packages are mobilised safely and promptly.

What will help you succeed

• Experience in care coordination, rostering or a senior care role, with a sound understanding of home care.
• Excellent organisation, administration and communication skills, including confidence using digital systems.
• A calm, practical and solution-focused approach when priorities change or pressure increases.
• Working knowledge of person-centred care, safeguarding, risk management and CQC expectations.
• Confidence building professional relationships while handling sensitive information appropriately.
• A full UK driving licence and access to your own vehicle, as regular travel to client's homes is an essential part of the role.

Useful, but not essential

• Previous experience with IRIS Digital Care or another care-management and rostering system.
• Experience completing care assessments, reviews or manual-handling risk assessments.
• A Level 3 adult-care qualification, or willingness to work towards relevant development.

What we offer

• £31,140 per year, inclusive of the contractual on-call allowance.
• 29 days' paid leave, including bank holidays and your birthday.
• A permanent, 37.5-hour role, primarily Monday to Friday, with a shared on-call commitment.
• Ongoing training, CPD and access to NVQ development opportunities.
• Supportive leadership, a welcoming local team and opportunities to develop your career within a growing service.
• NEST workplace pension.

Practical details

Checks: The successful candidate will complete enhanced DBS, right-to-work, reference and employment-history checks in line with safer recruitment requirements.

Sponsorship: This position is not eligible for visa sponsorship.

Driving: You will require a full UK Driving Licence and access to your own vehicle

Prestige Nursing & Care is committed to equal opportunities. We welcome applications from people of all backgrounds and can discuss reasonable adjustments throughout the recruitment process. If your experience is close to what we need but does not match every desirable point, we still encourage you to apply.