Senior Campus Hub Lead — Student Services & Events

The University of Law; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

30 days annual leave

Staff discounts

Private medical scheme

Contributory pension

Season ticket loans

Job summary

The University of Law is seeking a Senior Campus Hub Officer to join the Student Enquiries & Campus Services team at our London Bloomsbury campus. This fixed-term 12-month contract will deliver a welcoming campus experience and coordinate events, enrolment support and on-site services.

The role requires coordinating student enquiries, supporting assessments, and collaborating with faculties and external partners to create an inclusive student environment. Weekend work may be required.

Qualifications

• Experience delivering excellent customer service or student support, ideally within higher education or similar service environment.
• Experience coordinating events or activities and managing competing priorities in a busy environment.
• Experience handling complex or sensitive enquiries with professionalism, confidentiality and empathy.
• Strong organisational, communication and interpersonal skills, with excellent attention to detail.
• Knowledge of safeguarding, GDPR, equality, diversity and inclusion, and student wellbeing.
• Experience deputising for a manager, supervising colleagues or supporting Student Ambassadors.

Responsibilities

• Deputise for the Campus Hub Manager as required, supporting the running of the Campus Hub and wider operational activities.
• Coordinate and deliver student events, inductions, welcome fairs, workshops and on-campus assessments.
• Support student enrolment, registration, ID card issuance and international student services, including Right to Study checks where required.
• Act as a senior point of contact for student enquiries, resolving queries and escalating complex or sensitive matters appropriately.
• Oversee invigilators and support the smooth delivery of on-campus assessments.
• Work with academic teams, Facilities, Timetabling, Student Union and external partners to enhance the student experience.
• Promote student engagement through campus events, social media and student activities.
• Support Student Ambassadors, staff/student liaison meetings and inclusive student services, including disability support.

Skills

Customer service

Event coordination

Enquiries handling

Organisation

Communication

CRM systems

Independent working

Stakeholder liaison

Right to work checks

Education

GCSE English & Maths

Relevant degree or experience

Tools

CRM platforms

IT systems

Job description

The University of Law is seeking a Senior Campus Hub Officer to join the Student Enquiries & Campus Services team at our London Bloomsbury campus. This fixed-term 12-month contract will deliver a welcoming campus experience and coordinate events, enrolment support and on-site services.

The role requires coordinating student enquiries, supporting assessments, and collaborating with faculties and external partners to create an inclusive student environment. Weekend work may be required.