Senior Campus Hub Officer (FTC - 12 months)

The University of Law; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

30 days annual leave

Staff discounts

Private medical scheme

Contributory pension

Season ticket loans

Job summary

The University of Law is seeking a Senior Campus Hub Officer to join the Student Enquiries & Campus Services team at our London Bloomsbury campus. This fixed-term 12-month contract will deliver a welcoming campus experience and coordinate events, enrolment support and on-site services.

The role requires coordinating student enquiries, supporting assessments, and collaborating with faculties and external partners to create an inclusive student environment. Weekend work may be required.

Qualifications

• Experience delivering excellent customer service or student support, ideally within higher education or similar service environment.
• Experience coordinating events or activities and managing competing priorities in a busy environment.
• Experience handling complex or sensitive enquiries with professionalism, confidentiality and empathy.
• Strong organisational, communication and interpersonal skills, with excellent attention to detail.
• Knowledge of safeguarding, GDPR, equality, diversity and inclusion, and student wellbeing.
• Experience deputising for a manager, supervising colleagues or supporting Student Ambassadors.

Responsibilities

• Deputise for the Campus Hub Manager as required, supporting the running of the Campus Hub and wider operational activities.
• Coordinate and deliver student events, inductions, welcome fairs, workshops and on-campus assessments.
• Support student enrolment, registration, ID card issuance and international student services, including Right to Study checks where required.
• Act as a senior point of contact for student enquiries, resolving queries and escalating complex or sensitive matters appropriately.
• Oversee invigilators and support the smooth delivery of on-campus assessments.
• Work with academic teams, Facilities, Timetabling, Student Union and external partners to enhance the student experience.
• Promote student engagement through campus events, social media and student activities.
• Support Student Ambassadors, staff/student liaison meetings and inclusive student services, including disability support.

Skills

Customer service

Event coordination

Enquiries handling

Organisation

Communication

CRM systems

Independent working

Stakeholder liaison

Right to work checks

Education

GCSE English & Maths

Relevant degree or experience

Tools

CRM platforms

IT systems

Job description

At The University of Law, our students are at the heart of everything we do. We’re now looking for a Senior Campus Hub Officer (FTC- 12 months) to join our Student Enquiries & Campus Services team in our London Bloomsbury campus and play a central role in delivering an outstanding, student-focused campus experience.

This is a fixed term contract to commence first week of January 2027.

This is a permanent 35 hours per week position based onsite at our London Bloomsbury campus with no opportunity of hybrid/remote working. From time to time, there may be a requirement for occasional weekend working based on business needs.

At The University of Law, our students are at the heart of everything we do. We’re now looking for a Senior Campus Hub Officer to join our Student Enquiries & Campus Services team and play a key role in delivering an outstanding, student-focused campus experience.

In this role, you will help deliver a welcoming and supportive service through the Campus Hub, providing students with accurate information and assistance while coordinating events and activities that enhance the student experience. Working closely with colleagues across the University, you will support campus operations, student enrolment and registration, assessments and events, helping to create a positive and inclusive environment for all students.

As Our Senior Campus Hub Officer, You Will

• Deputise for the Campus Hub Manager as and when required, supporting the effective running of the Campus Hub and wider operational activities.
• Coordinate and deliver student events, inductions, welcome fairs, workshops and on-campus assessments.
• Support student enrolment, registration, ID card issuance and international student services, including Right to Study checks where required.
• Act as a senior point of contact for student enquiries, resolving queries and escalating complex or sensitive matters appropriately.
• Oversee invigilators and support the smooth delivery of on-campus assessments.
• Work collaboratively with academic teams, Facilities, Timetabling, the Student Union and external partners to enhance the student experience.
• Promote student engagement through campus events, social media and student activities.
• Support Student Ambassadors, staff/student liaison meetings and inclusive student services, including disability support.

The experience you will bring:

• Experience delivering excellent customer service or student support, ideally within higher education or a similar service environment.
• Experience coordinating events or activities and managing competing priorities in a busy environment.
• Experience handling complex or sensitive enquiries with professionalism, confidentiality and empathy.
• Strong organisational, communication and interpersonal skills, with excellent attention to detail.
• Confidence using IT systems, databases or CRM platforms to record and manage enquiries.
• The ability to work independently, use initiative and collaborate effectively with a range of stakeholders.
• GCSE English and Maths at grade C/4 or above, equivalent qualifications, or relevant experience.
• Experience deputising for a manager, supervising colleagues or supporting Student Ambassadors.
• Experience supporting international students, including Right to Study checks or UKVI compliance.
• Experience coordinating assessments, invigilators or campus events.
• Knowledge of safeguarding, GDPR, equality, diversity and inclusion, and student wellbeing.
• Customer service training or a relevant degree.

Closing date for application is Sunday 8th November 2026

Why join us?

Along with a competitive salary of £31,000, you’ll enjoy:

• A generousannual leave entitlement of 30 days plus bank holidays
• Access to a wide range of staff and student discount platforms
• Private Medical Scheme and Life Assurance
• Contributory Pension Scheme
• Season Ticket Loans and Student Discounts

Benefits & Wellbeing information

Be part of a diverse and inclusive community

We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.

For more information, please contact [e-mail]

Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk).

Please note we are not a licensed sponsor.

Some posts within the University are subject to a DBS check - you will be notified of this during the application process.