Senior Business Support Officer

Dudley; Dudley; Remote; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Learning & development

LGPS

Generous annual leave

Wellbeing support

Meaningful impact

Job summary

Dudley Metropolitan Borough Council is seeking a Senior Business Support Officer in the Children and Young People Directorate. You will provide high-quality administrative and financial support and ensure statutory processes run smoothly.

The role requires organisational, minute-taking and ICT skills, with a focus on customer service. On-site work is required, with a three-days-per-week presence and opportunities for development within a supportive council environment.

Qualifications

• Substantial office administration experience and system development.
• Experience taking minutes and producing accurate records of meetings.
• NVQ Level 3 in Office Management (or equivalent) or demonstrable knowledge.

Responsibilities

• Organise and attend Stage 2 appeal meetings and produce minutes.
• Communicate appeal outcomes to parents and carers.
• Process invoices, payments, and budget-related administration.
• Support management of calls, emails and enquiries.
• Arrange meetings, events, venues and equipment.
• Maintain and update information across key systems.
• Support colleagues with general business support tasks.
• Liaise with parents, carers, contractors and partner agencies.

Skills

Office administration

Minute taking

ICT proficiency

Customer service

Organisational skills

Education

NVQ Level 3 in Office Management

Tools

Microsoft Office

Job description

Senior Business Support Officer

Grade 5 | £27,274 - £29,071 per annum

Children and Young People Directorate Dudley Metropolitan Borough Council

Closing Date: 31 October 2026
Interview Date: Week commencing 9 November 2026

Are you an experienced administrator with excellent organisational skills and a passion for delivering high-quality support services?

We have an exciting opportunity for a motivated and highly organised Senior Business Support Officerto join our Children and Young People Directorate. This role is integral to ensuring the smooth operation of key services, providing comprehensive business support, and helping to deliver positive outcomes for children, young people and families across Dudley.

About the Role

As a Senior Business Support Officer, you will work with a good degree of autonomy and be responsible for a range of administrative and support functions. You will play a key role in supporting statutory processes, managing financial administration, maintaining accurate records and ensuring excellent customer service standards are delivered.

Your responsibilities will include:

• Organising and attending Stage 2 appeal meetings and producing accurate minutes.
• Communicating outcomes of appeals to parents and carers.
• Processing invoices, payments, purchase orders and budget-related administration.
• Supporting the management of incoming calls, emails and enquiries.
• Arranging meetings, events, venues and equipment.
• Maintaining and updating information across key systems.
• Supporting colleagues across the service with general business support functions.
• Liaising with parents, carers, contractors and partner agencies in a professional and customer-focused manner.

About You

We are looking for someone who:

• Has substantial office administration experience, including operating and developing administrative systems.
• Has experience of minute taking and producing accurate records of meetings.
• Holds an NVQ Level 3 qualification in Office Management (or equivalent), or can demonstrate an equivalent level of knowledge and experience.
• Has excellent communication and customer service skills.
• Is confident using a wide range of ICT systems and digital solutions.
• Demonstrates strong organisational, literacy, numeracy and keyboard skills.
• Is committed to equality, diversity, inclusion and providing excellent public services.

What We Offer

At Dudley Council, you'll be joining an organisationcommittedto being:

A community-focused, financially resilient, collaborative and sustainable council delivering the services required to support and meet the essential needs of residents, businesses and the local economy.

We offer:

• Flexible and supportive working arrangements.
• Learning and development opportunities.
• Local Government Pension Scheme.
• Generous annual leave entitlement.
• Access to employee wellbeing support.
• The opportunity to make a meaningful difference to local children, young people and families.

Additional Information

• The successful candidate will be required to work onsite a minimum of three days per week.

Workplace Attendance: Working in the office 3+ days a week (pro-rata)

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

#LI-DMBC2019

Attached documents

Senior Business Support Officer G5.docx
Employee Benefits List.pdf