Senior Business Support Assistant (Younger Adults Social Work)

Hampshire County Council; England; Hybride; GBP 29 000 - 32 000; Plein temps

Avantages offerts par ce poste

Professional development

Work-life balance

Employee assistance programme

LGPS & annual leave

Résumé du poste

Hampshire County Council is seeking a Senior Business Support Officer to lead a team of Business Support Assistants and oversee administrative delivery. You will manage workloads, coordinate diaries and meetings, and drive continuous improvement across the service.

The role combines people management, operational administration and customer service in a busy, supportive team. Hybrid working is available within a Countywide context.

Qualifications

• Experience supervising or managing a team in an administrative environment.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• Excellent communication and customer service skills.
• Experience working with confidential and sensitive information.
• Confidence using Microsoft 365 and learning new systems.

Responsabilités

• Leading and supporting a team of Business Support Assistants.
• Managing team workloads and tracking progress to ensure service standards are met.
• Coordinating shared inboxes, diaries and meetings.
• Supporting recruitment, induction and development of team members.
• Championing new systems, processes and ways of working.
• Building positive relationships with colleagues, customers and partner organisations.

Connaissances

Team supervision

Organisational skills

Customer service

Confidential information handling

Problem solving

Communication

Outils

Microsoft 365

Description du poste

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Job Reference: HCC625381
Salary Range: £28,697 - £31,573 pro-rata, per annum (actual salary £23,267 - £25,599 per annum)
Work Location: Countywide (Hybrid working)
Hours per week: 30
Contract Type: Permanent
Closing Date:26 November 2026

The Role:

Early applications are encouraged as we may close the advert ahead of the stated closing date.

Joining our supportive team as a Senior Business Support Officer, you'll play a key role in leading and supporting a team of Business Support Assistants while ensuring the delivery of high-quality administrative services. Working closely with managers and colleagues, you'll oversee team workloads, coordinate business support activities and help drive continuous improvement across the service. This is a varied role that combines people management, operational administration and customer service, offering the opportunity to make a real impact within a busy and supportive team.

What You'll Be Doing:

• Leading and supporting a team of Business Support Assistants.
• Managing team workloads and tracking progress to ensure service standards are met.
• Coordinating shared inboxes, diaries and meetings.
• Supporting recruitment, induction and development of team members.
• Championing new systems, processes and ways of working.
• Building positive relationships with colleagues, customers and partner organisations.

What we’re looking for:

• Experience supervising or managing a team in an administrative environment.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• Excellent communication and customer service skills.
• Experience working with confidential and sensitive information.
• Confidence using Microsoft 365 and learning new systems.
• A proactive approach to problem-solving and continuous improvement.

• Professional development: Comprehensive induction with a mix of office-based learning with a buddy, along with a range of e-learning modules, followed by continuous learning, mentoring and supportive supervision
• Work-life balance:Enjoy a fulfilling career with a good balance between work and home life.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources and legal and financial advice.
• Competitive benefits package:Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK.

Other roles you may have experience of may include: Admin Assistant, Admin Support, Support Specialist, Administrative Coordinator, Secretary, Admin Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator

Travel Requirements:

You may be required to visit other locations within Hampshire and the Isle of Wight or other local authority, and therefore need to have the ability to travel, as necessary.

Values Based Recruitment:

We recruit for attitudes and values in Adults' Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application.For more information on our values, please refer to the candidate pack.

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.