Senior Business Change & Transformation Lead (Hybrid)

Driver and Vehicle Standards Agency; Nottingham; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Civil Service pension

25 days annual leave

Bank holidays

Staff discount portal

Career development

Employee assistance programme

Flexible working

Job summary

Driver and Vehicle Standards Agency is seeking a Head of Business Change to lead and continuously improve the organisation’s Business Change service, supporting service delivery and measurable customer and colleague benefits. The post holder will provide strategic leadership across the change portfolio and drive governance, adoption and evaluation across DVSA.

You will build a network of change professionals, shape standards and guidance, and collaborate with CSLs and delivery teams to ensure

Qualifications

• Experience of leading teams and delivering projects and/or programmes in complex organisational environments, setting direction, managing priorities and developing people.
• Able to support business change across project, programme, portfolio and service-led delivery, including sustainability, readiness, adoption and benefits planning.
• Experience of developing and improving professional service offers, operating models, standards, guidance, service catalogues, tools and behaviours that translate strategy into practical delivery.
• Able to use governance, assurance, data, feedback, colleague insight and lessons learned to improve services, demonstrate value and strengthen change support.

Responsibilities

• Own and improve the Business Change service offer.
• Establish, develop and manage a network of organisational change makers.
• Act as DVSA’s senior professional lead for business change.
• Maintain Business Change standards, templates, guidance and assurance prompts.
• Identify capability needs for Business Change.
• Collaborate with fellow CSLs across all functions.

Job description

Driver and Vehicle Standards Agency is seeking a Head of Business Change to lead and continuously improve the organisation’s Business Change service, supporting service delivery and measurable customer and colleague benefits. The post holder will provide strategic leadership across the change portfolio and drive governance, adoption and evaluation across DVSA.

You will build a network of change professionals, shape standards and guidance, and collaborate with CSLs and delivery teams to ensure