Senior Business Analyst – Housing Services & Compliance

Positive Employment; Guildford; Hybrid; GBP 75,000 - 101,000; Full time

Job summary

Positive Employment is recruiting a Senior Business Analyst for a local government organisation in Guildford. The role focuses on expert business analysis and process improvement across Housing Improvement Programme workstreams to enhance compliance, service quality and customer satisfaction.

The temporary contract spans 6 months with hybrid working (2 days in the office). The post involves facilitating workshops, gathering requirements, and supporting system integrations and monitoring tools

Qualifications

• Proven experience as a Senior Business Analyst, ideally in public sector/local government/housing/transformation.
• Strong expertise in business process mapping, analysis and improvement.
• Experience in user research and service design would be desirable.
• Experience designing and implementing an assurance framework would be desirable.
• Experience with Housing Services systems would be desirable.

Responsibilities

• Facilitate workshops, stakeholder engagement sessions and user acceptance testing.
• Gather, analyse and document business requirements, translating complex needs into clear, practical solutions.
• Support development and improvement of compliance processes across housing-related areas (safety, quality, compliance).
• Map and optimise end-to-end business processes across repairs, voids, lettings and other service areas.
• Identify challenges, risks and opportunities to improve efficiency, cost control and turnaround times.
• Translate regulatory requirements into effective processes, controls and procedures.
• Develop monitoring tools and reporting mechanisms to support assurance and performance reporting.
• Recommend system enhancements and process changes to improve service delivery.
• Act as a link between stakeholders, service teams, project teams and technical colleagues.

Skills

Business analysis

Stakeholder engagement

Process mapping

Requirements gathering

Regulatory compliance knowledge

Data analysis

Workshop facilitation

User acceptance testing

System integrations

Public sector experience

Job description

Positive Employment is recruiting a Senior Business Analyst for a local government organisation in Guildford. The role focuses on expert business analysis and process improvement across Housing Improvement Programme workstreams to enhance compliance, service quality and customer satisfaction.

The temporary contract spans 6 months with hybrid working (2 days in the office). The post involves facilitating workshops, gathering requirements, and supporting system integrations and monitoring tools