Senior Business Analyst - CRM Specialist

Carousel Consultancy Ltd; City Of London; Hybrid; GBP 75,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Business Analyst with a strong background in CRM systems to join their dynamic team in London. This role involves engaging with various departments to enhance business processes and implement effective CRM solutions. The ideal candidate will possess exceptional analytical skills and a solid understanding of the legal sector, ensuring they can translate complex technical requirements into actionable insights. With a competitive salary and a comprehensive benefits package, this opportunity offers a chance to make a significant impact in a thriving environment.

Qualifications

• Experience in CRM implementation and management in a law firm.
• Strong analytical skills and ability to document business requirements.

Responsibilities

• Develop business operations understanding and document processes.
• Translate technical requirements for stakeholders and produce business cases.

Skills

CRM implementation

Business analysis

Project management

Communication skills

Data analysis

Technical requirements translation

Tools

Microsoft Dynamics

MS Office

Visio

Project

Job description

Senior Business Analyst - CRM Specialist

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Carousel Consultancy Ltd provided pay range

This range is provided by Carousel Consultancy Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Carousel Consultancy Ltd

Executive Recruitment Partner supporting clients in London, across the UK and internationally.

Senior Business Analyst / CRM Specialist - Microsoft Dynamics - City Law Firm - London / Hybrid Working - £75k-£80k + benefits

• Senior Business Analyst opportunity
• CRM implementation and solutions experience essential
• City Law Firm, London / Hybrid Working
• Experience gained in law firm / professional services required

We have an exciting opportunity for a Senior Business Analyst, with strong CRM implementation and management experience, to join a leading City Law firm on a permanent basis as soon as possible.

Having gained a good understanding of the firm’s core applications, processes and systems, you will assist with the development and management of projects, engaging with practice areas and departments to shape and scope the projects and deliver working solutions for the firm.

We’re looking for someone with experience in a legal firm (or professional services environment) in a business and technical facing role, with solid understanding of CRM systems and strong commercial knowledge to facilitate understanding of the business.

What’s on offer?

Our client is offering a competitive salary and extensive benefits package and standard working hours of 9.30am - 5.30pm; flexible applications will be considered.

Key responsibilities as the Senior Business Analyst will include:

• Developing a strong understanding of business operations, challenges and plans and priorities
• Developing a good understanding of the CRM and referral processes
• Helping document and standardising how referrals and new client enquiries are captured, triaged and awarded
• Developing a good understanding of core applications, processes and systems
• Implementing business processes and initiatives and monitoring the achievement
• Translating technical requirements into business friendly language for stakeholders
• Extracting business requirements using interviews, document analysis, workshops, surveys, business process descriptions, data analysis, task and workflow analysis
• Producing business cases, feasibility studies, gap analysis and cost benefit analysis to support decision making
• Working with requirements to create test scripts, plans and scenarios
• Occasionally undertake system testing inline with scripts, plans and scenarios, providing comprehensive documentation of results
• Developing and maintaining effective relationships with internal clients and suppliers
• And much more!

What we’re looking for:

• Demonstrable experience in similar Business Analyst / CRM roles, ideally within a law firm or professional services environment
• Experience gained in a business and technical facing role
• Strong commercial knowledge in order to facilitate understanding of the business
• Track record of implementing CRM systems, capturing and documenting business requirements and drafting functional specifications
• Previous experience working with CRM solutions
• Document and Case Management System experience - practice management systems experience is advantageous
• Confident and professional communicator with the ability to liaise at all levels and with non-technical colleagues and stakeholders
• Advanced IT skills including MS Office, Project and Visio
• Strong analysis skills
• Project management experience is beneficial
• Good business acumen

Interested in this Senior Business Analyst role?

If this role is of interest to you and you have the extensive CRM experience that we’re looking for please submit your CV, quoting 'LO - Senior Business Analyst - CRM Specialist - City Law Firm’

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Analyst, Information Technology, and General Business

Industries

• Law Practice and Legal Services

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