Information Technology Business Analyst

WPS; Greater London; On-site; GBP 52,000 - 75,000; Full time

Job summary

WPS is seeking an experienced IT Business Analyst to turn complex business challenges into practical technology solutions. You will collaborate with stakeholders, architects, and external suppliers to deliver efficient, customer-focused changes across our property services operations.

Join major tech initiatives like workforce management, scheduling, systems integration, and digital transformation. This role offers opportunities to influence delivery, quality, and continuous improvement across

Qualifications

• Proven BA/Technical BA delivering IT and business change projects.
• Ideally experienced with integration, data flows, APIs, and cloud SaaS solutions.
• Full lifecycle delivery from requirements to implementation; strong stakeholder management.
• Experience in Property Services or similar environment is advantageous.

Responsibilities

• Engage with stakeholders to understand problems, objectives, and opportunities.
• Elicit and document functional and non-functional requirements.
• Translate needs into technical specs, user stories, and acceptance criteria.
• Map processes, systems, integrations, and data flows for solution design.
• Define API, interface, reporting, migration, and integration requirements.
• Facilitate workshops and maintain strong cross-team relationships.
• Support testing, UAT, implementation, and service transition.
• Collaborate with IT and external suppliers to deliver solutions.
• Contribute to evolving analysis practices and standards.

Skills

Stakeholder management

Requirements elicitation

Documentation

Analytical thinking

Communication

Business analysis

Non-technical translation

Process mapping

UAT support

Delivery focus

Education

Bachelor's degree

Tools

Azure DevOps

Jira

ERP systems

Microsoft 365

Power Platform

SQL

Job description

Help Shape the Future of Technology in Property Services

Are you an experienced IT Business Analyst who enjoys turning complex business challenges into practical technology solutions?

We're looking for a commercially aware and technically curious Business Analyst to join our growing team. You'll work at the heart of business change, collaborating with operational stakeholders, architects, technical teams, and third-party suppliers to deliver solutions that drive efficiency, improve customer experience, and support long-term growth across our property services operations.

This is an exciting opportunity to play a key role in major technology initiatives, including workforce management, scheduling, systems integration, and digital transformation projects.

What You'll Be Doing

• Engage with stakeholders to understand business problems, objectives, and opportunities for improvement.
• Elicit, analyse, and document functional and non-functional requirements.
• Translate business needs into clear technical specifications, user stories, and acceptance criteria.
• Map business processes, systems, integrations, and data flows to support solution design.
• Define API, interface, reporting, data migration, and integration requirements.
• Facilitate workshops and build effective relationships across business and technical teams.
• Support solution design, testing, UAT, implementation, and transition into service.
• Work closely with internal IT teams and external suppliers to ensure successful delivery of technology solutions.
• Contribute to continuous improvement of business analysis practices and standards.

What We're Looking For

• Proven experience as a Business Analyst or Technical Business Analyst delivering IT and business change projects.
• Strong understanding of systems integration, APIs, data flows, SaaS platforms, and cloud-based solutions.
• Experience working across the full project lifecycle, from requirements gathering through to implementation.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to translate technical concepts into language that non-technical audiences can understand.
• Experience developing business cases, requirements documentation, and process maps.
• A proactive and delivery-focused approach with strong analytical skills.
• Experience within Property Services, Social Housing, Housing Maintenance, Facilities Management, or a similar operational environment.
• Experience working with ERP, Workforce Management, Scheduling, or Mobile Workforce solutions.
• Knowledge of Microsoft Azure, Power Platform, and Microsoft 365 technologies.
• Experience working within Agile delivery environments using Azure DevOps or Jira.
• Understanding of data mapping, migration, SQL, and reporting requirements.

Why Join Us?

• Be part of a forward-thinking organisation investing heavily in technology and operational excellence.
• Work on impactful projects that improve services for customers and frontline teams.
• Collaborate with talented stakeholders across the business and technology functions.
• Excellent opportunities for professional development and career progression.

Ready to Make an Impact?

If you're passionate about delivering technology solutions that solve real business challenges and want to play a key role in shaping the future of Property Services, we'd love to hear from you.

Our commitments:

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [e-mail]