Senior Business Analyst

Jet2.com Limited; Leeds; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working (2 days in the office)

Generous discretionary profit share scheme

Colleague discounts on flights and holidays

Job summary

Jet2.com Limited in Leeds is looking for a Senior Business Analyst to lead and refine requirements for our e-commerce platform and back-office systems. This role offers hybrid working, allowing for office engagement just two days a week. As a Senior Business Analyst, your responsibilities will include collaborating closely with delivery teams and modeling business processes.

Candidates should have extensive experience in business analysis, strong communication skills, and a proactive approach. Benefits include access to a profit share scheme and discounts on flights and packages.

Qualifications

• You should have extensive experience in a business analyst role, ideally within agile environments.
• You need familiarity with backlog management tools.
• Strong analytical skills and proactive approach are necessary.

Responsibilities

• Own and refine requirements by capturing clear, testable user stories.
• Collaborate with delivery teams and business stakeholders.
• Model business processes and solutions through visual artefacts.
• Develop a deep understanding of our products and systems.
• Document areas of risk, dependencies, or compliance impacts.
• Coach and develop more junior analysts.

Skills

Extensive experience as a business analyst

Experience in agile environments

Strong communication skills

Stakeholder management skills

Coaching and mentoring experience

Tools

Backlog management tools

Job description

At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people. As our Senior Business Analyst, you’ll have a major impact on helping us achieve our goal. You’ll be part of the team that defines and owns the requirements for our e-commerce platform, back-office systems, and mobile apps, enabling Jet2.com and Jet2holidays to stay ahead in the market.

As our Senior Business Analyst, you’ll have access to a wide range of benefits including:

• Hybrid working (we’re in the office 2 days per week)
• Access to a generous discretionary profit share scheme
• Colleague discounts on Jet2.com flights and Jet2holidays packages

What you’ll be doing:

• Own and refine requirements by capturing them as clear, testable user stories and defining acceptance criteria aligned with industry best practices.
• Collaborate closely with delivery teams and business stakeholders to ensure shared understanding of scope and outcomes, using agile ceremonies such as ‘3-amigos’ and ‘Refinement’ sessions.
• Model business processes and solutions through workflows, user journey maps, and other visual artefacts to demonstrate as-is and to-be solutions.
• Build and maintain subject matter expertise by developing a deep understanding of our products, systems, and business processes, enabling you to provide informed guidance and support to teams.
• Understand and document any areas of risk, dependencies, or compliance impacts.
• Work hand in hand with across different internal departments to understand the needs of the business and document how our systems are used.
• Coach, mentor, and line manage Business Analysts, supporting their professional growth and day‑to‑day development.
• Take an active role in shaping the BA community, contributing to best practices, knowledge sharing, and continuous improvement initiatives.
• Support Lead BAs with complex analysis, providing expertise and insight to tackle challenging business problems and system interactions.

What you’ll have:

• You’ll have extensive experience working as a business analyst, ideally in an agile or scaled environment.
• You'll have experience working alongside a development team.
• You’ll have familiarity with an array of backlog management tools.
• You’ll be personable, proactive and inquisitive with an analytical mind, strong communication skills, and great stakeholder management skills.
• You’ll have experience in working in a fast‑paced environment, managing competing workloads, and prioritising appropriately.
• You’ll have experience in coaching, mentoring and developing more junior colleagues.