Technical Business Analyst - Customer Platforms

easyJet Airline Company PLC; Luton, Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Company-wide bonus scheme

7% pension contribution

Private medical insurance

Discounted flights

Free easyJet Plus membership

Annual holiday vouchers

Flexible benefits package

Job summary

A leading airline company is seeking a Technical Business Analyst to work closely with various teams to convert business needs into clear technical requirements. The role involves supporting workshops, optimizing workflows, and ensuring successful implementation of changes. The ideal candidate will have experience in contact centre environments and familiarity with platforms like Salesforce Service Cloud and Amazon Connect. The position is hybrid based near Luton Airport, offering a competitive salary and an inclusive benefits package.

Qualifications

• Experience in defining actionable requirements for development teams.
• Confidence in mapping processes and optimising workflows.
• Ability to explain technical detail in a straightforward way.

Responsibilities

• Support workshops to capture scope and prioritise features.
• Work closely with business teams and development teams.
• Define, document, and measure change for better foundations.

Skills

Agile methodologies

Process mapping

Stakeholder communication

Salesforce Service Cloud

Amazon Connect

Jira

Confluence

Miro

Job description

Technical Business Analyst - Customer Platforms (16537)

We are recruiting for a Technical Business Analyst (Customer Platforms) who will work closely with business teams at easyJet holidays to understand what they need and turn those needs into clear requirements for our development teams.

In this role, you’ll support workshops, capture scope, prioritise features, and help keep delivery on track. You’ll work across Technology, Operations, Product, DevOps, and third‑party partners to make sure every change is understood, implemented correctly, and adopted successfully. You’ll look for ways to improve processes, simplify workflows, and make our customer‑facing platforms work smarter.

You’ll support implementation planning, help guide teams through delivery, and make sure requirements are interpreted correctly. You’ll also contribute to improving how we define, document, and measure change to help us build better foundations for the future.

What you’ll bring to the team:

This is a role for someone who enjoys being close to the detail but still connected to the bigger picture, who can translate business needs into technical requirements, and technical detail into language people can easily understand.

We are looking for an experienced Technical Business Analyst who understands how to define clear, actionable requirements for development teams. You will have supported contact centre environments before and know how CRM and CCaaS platforms (especially Salesforce Service Cloud and Amazon Connect) fit together.

You’re confident mapping processes, optimising workflows, and assessing the impact of change. You understand where friction sits and how better design can remove it.

You’ve worked in agile teams and are familiar with approaches like BDD, and tools like Jira, Confluence, and Miro.

You communicate clearly and adapt your message to the audience. You can explain technical detail in a straightforward way and influence teams toward a shared goal. You’re comfortable preparing presentations and surfacing strategic insight when leadership teams need clarity.

You’ve partnered with third‑party vendors and internal development teams, and you know how to keep everyone connected and moving in the same direction.

What’s in it for you:

In addition to your competitive base salary, we offer an all‑inclusive benefits package which includes our company‑wide bonus scheme, 7% pension contribution, and private medical insurance. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.

You’ll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.

At easyJet holidays, we create unforgettable experiences for our customers, we strive to do the same for our people. As such we’re committed to supporting our team with development opportunities and a welcoming atmosphere.

The role is full‑time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.

How to apply:

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

About easyJet holidays:

Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.

In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.

By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.

Make a difference with your next role. Make it easyJet holidays.

Requirements of the Role

#LI-HYBRID #ejholidays #LI-MR1

Business Area

Technology – easyJet holidays

Primary Location

Near Luton Airport, easyJet holidays HQ