Senior Business Analyst

ScottishPower; Glasgow; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

36 days annual leave

Private Medical Insurance

Share Schemes

Cycle to Work

Public Transport Season Ticket Loans

Technology Vouchers

Job summary

ScottishPower in Glasgow is seeking a Senior Business Analyst to join our Customer Business SAP Centre of Excellence. You will support operational governance, enhance incident and change management, and ensure our business systems deliver reliably across technology and supplier ecosystems.

You'll collaborate with cross-functional teams to drive process improvements, manage risks, and champion governance for emerging technologies including AI-enabled solutions.

Qualifications

• Experience as a business analyst in complex IT environments.
• Strong governance, change and incident management knowledge.
• Experience with SAP and IT service management.

Responsibilities

• Coordinate go-live readiness activities across key applications.
• Strengthen incident and change management processes.
• Identify opportunities to improve processes and monitor controls.
• Support audit activities and governance of emerging technologies.

Skills

Business analysis

Operational governance

Stakeholder management

SAP

IT service management

Agile delivery

Atlassian tools

AI-enabled solutions

Tools

SAP

Jira

Confluence

Job description

Job title: Senior Business Analyst

Location: ScottishPower HQ, Glasgow (Hybrid)

Salary from: £40,400 per annum + other excellent benefits

Permanent

Help us create a better future, quicker

At ScottishPower, we're transforming the way technology and business services support our customers and operations. As part of our Customer Business SAP Centre of Excellence, we're looking for a Senior Business Analyst who can strengthen operational governance, improve collaboration and help ensure our business-critical systems and services are delivered effectively and efficiently.

This is an exciting opportunity to work at the heart of change, supporting operational readiness, service improvements and the introduction of emerging technologies including AI-enabled solutions. You'll work across business, technology and supplier teams, helping to create robust, scalable and sustainable processes that support the future of our business.

What You'll Be Doing

You'll coordinate go-live readiness activities across key applications and services, ensuring risks, dependencies, controls and support arrangements are understood and managed effectively. You'll play a key role in strengthening incident and change management processes, helping teams respond effectively to operational challenges whilst maintaining strong governance and compliance standards.

Working closely with stakeholders across technology, operational and supplier environments, you'll identify opportunities to improve processes, monitor control effectiveness and implement enhancements that deliver measurable benefits. You'll also support audit activities, process assurance and the governance of emerging technologies, helping ensure innovation is introduced in a controlled and effective way.

What You'll Bring

We're looking for an experienced business analysis or operational governance professional with a strong understanding of process controls, change management and service operations.

You’ll have experience working in complex business and technology environments, supporting business change, operational readiness, incident management or service transition activities. You’ll be comfortable analysing information, identifying risks and developing practical solutions that improve performance and control.

You’ll also bring excellent communication and stakeholder management skills, enabling you to build effective relationships across business, technical and supplier communities. Experience with SAP, IT service management disciplines, Agile delivery approaches or Atlassian toolsets would be beneficial, as would exposure to AI-enabled solutions and emerging technology governance.

What's In It For You

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action, our benefits are designed to help you do just that.

That's Why Our Benefits Include

• 36 days annual leave
• Holiday Purchase
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers
• Electric Vehicle Schemes
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including Private Medical Insurance and Health Cash Plans
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Shopping, leisure, restaurant and gym discounts

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a global leader in renewable energy. Through significant investment in electricity networks, renewable generation and smart technologies, we're helping shape a cleaner, greener energy future.

With diverse opportunities across our businesses and a strong commitment to developing internal talent, ScottishPower offers rewarding careers where you can make a meaningful impact while continuing to develop professionally.

Inclusion, diversity and a social purpose are at the heart of everything we do. Whatever your background, you'll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [e-mail].

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT

Advert will close at 23:59 GMT the day before Job Posting End Date below

November-15-2026