Business Analyst

Iberdrola; Glasgow; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

36 days annual leave

Holiday Purchase

Share Schemes

Payroll Giving

Technology Vouchers

Electric Vehicle Schemes

Public Transport Loans

Private Medical Insurance

Job summary

ScottishPower, part of the Iberdrola Group, is seeking a Senior Business Analyst in Glasgow (Hybrid). The role focuses on strengthening operational governance, improving collaboration, and ensuring delivery of business-critical systems and services.

You will work across business, technology and supplier teams to create scalable processes and support emerging technologies including AI-enabled solutions. Responsibilities include coordinating go-live readiness, enhancing incident and change

Qualifications

• Experience in business analysis or operational governance in complex environments.
• Ability to analyze information, identify risks and develop practical solutions.
• Strong communication and stakeholder management across business, technical and supplier teams.

Responsibilities

• Coordinate go-live readiness activities for key applications and services.
• Strengthen incident and change management processes with governance and compliance focus.
• Identify opportunities to improve processes and monitor control effectiveness across teams.
• Support audit activities and governance of emerging technologies.

Skills

Change management

Stakeholder management

Process analysis

Risk analysis

Communication

Tools

SAP

IT service management

Atlassian tooling

AI governance

Job description

Описание:

Job title: Senior Business Analyst Location: ScottishPower HQ, Glasgow (Hybrid) Salary from: £40,400 per annum + other excellent benefits Permanent Help us create a better future, quicker At ScottishPower, we're transforming the way technology and business services support our customers and operations. As part of our Customer Business SAP Centre of Excellence, we're looking for a Senior Business Analyst who can strengthen operational governance, improve collaboration and help ensure our business-critical systems and services are delivered effectively and efficiently. This is an exciting opportunity to work at the heart of change, supporting operational readiness, service improvements and the introduction of emerging technologies including AI-enabled solutions. You'll work across business, technology and supplier teams, helping to create robust, scalable and sustainable processes that support the future of our business.

Задачи:

You'll coordinate go-live readiness activities across key applications and services, ensuring risks, dependencies, controls and support arrangements are understood and managed effectively. You'll play a key role in strengthening incident and change management processes, helping teams respond effectively to operational challenges whilst maintaining strong governance and compliance standards. Working closely with stakeholders across technology, operational and supplier environments, you'll identify opportunities to improve processes, monitor control effectiveness and implement enhancements that deliver measurable benefits. You'll also support audit activities, process assurance and the governance of emerging technologies, helping ensure innovation is introduced in a controlled and effective way.

Требования:

We're looking for an experienced business analysis or operational governance professional with a strong understanding of process controls, change management and service operations. You'll have experience working in complex business and technology environments, supporting business change, operational readiness, incident management or service transition activities. You'll be comfortable analysing information, identifying risks and developing practical solutions that improve performance and control. You'll also bring excellent communication and stakeholder management skills, enabling you to build effective relationships across business, technical and supplier communities. Experience with SAP, IT service management disciplines, Agile delivery approaches or Atlassian toolsets would be beneficial, as would exposure to AI-enabled solutions and emerging technology governance.

Условия:

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action, our benefits are designed to help you do just that.

• 36 days annual leave
• Holiday Purchase
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers
• Electric Vehicle Schemes
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including Private Medical Insurance and Health Cash Plans
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Shopping, leisure, restaurant and gym discounts

Why ScottishPower ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a global leader in renewable energy. Through significant investment in electricity networks, renewable generation and smart technologies, we're helping shape a cleaner, greener energy future. With diverse opportunities across our businesses and a strong commitment to developing internal talent, ScottishPower offers rewarding careers where you can make a meaningful impact while continuing to develop professionally. Inclusion, diversity and a social purpose are at the heart of everything we do. Whatever your background, you'll fit right in. ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [e-mail].

Mobility Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT Advert will close at 23:59 GMT the day before Job Posting End Date below November-15-2026