Senior Billing Analyst

Giacom; Derby; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in IT services is looking for a Senior Billing Analyst to manage billing processes and enhance client relationships. This role involves providing accurate billing solutions while collaborating with a team. Candidates should demonstrate strong analytical skills and experience in telecom billing systems, with opportunities for professional development and a supportive work environment.

Benefits

25 days annual leave plus bank holidays

No dress code

Investment in career development

Pension plan

Complimentary refreshments

Qualifications

• Experience of using billing systems aBILLity and/or Affinity.
• Knowledge of telecoms billing processes.
• Experience managing large customer accounts is desirable.

Responsibilities

• Manage complex monthly billing cycles with accuracy.
• Build strong client relationships and resolve billing queries.
• Support team development and contribute to projects.

Skills

Analytical skills

Problem-solving skills

Communication

Stakeholder engagement

Attention to detail

Time management

Tools

aBILLity

Affinity

Excel

Outlook

Job description

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This range is provided by Giacom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

The Bureau Billing team deliver accurate, timely billing for telecoms and IT services, aligned with each client’s contract. Acting as an extension of our clients’ billing departments, we ensure industry best practices are followed and maintain the highest standards of accreditation.

As a Senior Bureau Billing Analyst, you’ll play a key role in delivering precise billing and supporting the wider team. You'll manage day-to-day billing tasks, offer insights to help clients improve profitability, and may mentor junior team members as needed. A strong eye for detail and a commitment to accuracy are essential.

What You'll Be Doing

• Manage complex monthly billing cycles with accuracy and efficiency.
• Build strong client relationships and ensure high levels of service.
• Resolve complex billing queries and provide insightful reporting.
• Identify process improvements and support team development.
• Contribute to team projects and offer leadership support when needed.
  
  

Your Experience

• Demonstrable experience of using billing systems aBILLity and / or Affinity.
• Confident using Excel, Outlook, and other associated programmes.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement.
• Proven ability to thrive in fast-paced, client-focused environments.
• Well-organised with great time management and attention to detail.
• Knowledge of telecoms billing processes and industry standards.
• Experience managing complex billing for large customer accounts is desirable.
  
  

What's in it for you?

• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.
  
  

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  IT Services and IT Consulting

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